Just a quick post to invite people to join a chat that I’m having with my old friend Nick Mehta from GainSight in just a few days — on Thursday, February 22nd at 1:00 PM Pacific time — entitled How to Prevent Your Customer Success Team from Getting the Axe.
The event came as a result of Nick reading this Kellblog post, The One Question to Ask Before You Blow Up Your Customer Success Team, which led to a conversation about it. At some point Nick asked, wouldn’t this be an interesting conversation for everyone? And thus, the event was born.
Expect it to be informal (no slides), conversational, and interactive because I know Nick wants to get questions from the crowd. More than anything, expect us to simultaneously address a serious and timely topic for C-level and Customer Success leaders, and to nevertheless have some fun while doing it.
I hope to see you there!
