Category Archives: forecasting

Using This/Next/All-Quarter Analysis To Understand Your Pipeline

This is the third in a three-post series focused on forecasting and pipeline.  Part I examined triangulation forecasts to improve forecast accuracy and enable better conversations about the forecast.  After a review of pipeline management fundamentals, part II discussed the use of to-go pipeline coverage to provide clarity on how your pipeline is evolving across the weeks of the quarter.  In this, part III, we’ll introduce what I call this/next/all-quarter pipeline analysis as a way of looking at the entire pipeline that is superior to annual or rolling four-quarter pipeline analysis.

Let’s start by unveiling the last block on the sheet we’ve been using the previous two posts.  Here’s the whole thing:

You’ll see two new sections added:  next-quarter pipeline and all-quarters [1] pipeline.  Here’s what we can do when we see all three of them, taken together:

  • We can see slips.  For example, in week 3 while this-quarter pipeline dropped by $3,275K, next-quarter pipeline increased by $2,000K and all-quarters only dropped by $500K.  While there are many moving parts [2], this says to me that pipeline is likely sloshing around between quarters and not being lost.
  • We can see losses.  Similarly, when this-quarter drops, next-quarter is flat, and all-quarters drop, we are probably looking at deals lost from the pipeline [3].
  • We can see wins.  When you add a row at the bottom with quarter-to-date booked new ARR, if that increases, this-quarter pipeline decreases, next-quarter pipeline stays flat, and all-quarters pipeline decreases, we are likely looking at the best way of reducing pipeline:  by winning deals!
  • We can see how we’re building next-quarter’s pipeline.  This keeps us focused on what matters [4].  If you start every quarter with 3.0x coverage you will be fine in the long run without the risk of a tantalizing four-quarter rolling pipeline where overall coverage looks sufficient, but all the closeable deals are always two to four quarters out [5].

Tantalus and his pipeline where all the closeable deals are always two quarters out

  • We can develop a sense how next-quarter pipeline coverage develops over time and get better at forecasting day-1 next-quarter pipeline coverage, which I believe marketing should habitually do [6].
  • We can look at whether we have enough total pipeline to keep our salesreps busy by not just looking at the total dollar volume, but the total count of oppties.  I think this is the simplest and most intuitive way to answer that question.  Typically 15 to 20 all-quarters oppties is the maximum any salesrep can possibly juggle.
  • Finally, there’s nowhere to hide.  Companies that only examine annual or rolling four-quarter pipeline inadvertently turn their 5+ quarter pipeline into a dumping ground full of fake deals, losses positioned as slips, long-term rolling hairballs [7], and oppties used for account squatting.

I hope you’ve enjoyed this three-part series on forecasting and pipeline.  The spreadsheet used in the examples is available here.

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[1] Apologies for inconsistences in calling this all-quarter vs. all-quarters pipeline.  I may fix it at some point, but first things first.  Ditto for the inconsistency on this-quarter vs. current-quarter.

[2] You can and should have your salesops leader do the deeper analysis of inflows (including new pipegen) and outflows, but I love the first-order simplicity of saying, “this-quarter dropped by $800K, next-quarter increased by $800K and all-quarters was flat, ergo we are probably sloshing” or “this-quarter dropped by $1M, next-quarter was flat, and all-quarters dropped by $1M, so we probably lost $1M worth of deals.”

[3] Lost here in the broad sense meaning deal lost or no decision (aka, derail).  In the former case, someone else wins the deal; in the latter case, no one does.

[4] How do you make 32 quarters in row?  One at a time.

[5] Tantalus was a figure in Greek mythology, famous for his punishment:  standing for eternity in a pool of water below a fruit tree where each time he ducked to drink the water it would recede and each time he reached for a fruit it was just beyond his grasp.

[6] Even though most companies have four different pipeline sources (marketing/inbound, SDR/outbound, sales/outbound, and partners), marketing should, by default, consider themselves the quarterback of the pipeline as they are usually the majority pipeline source and the most able to take corrective actions.

[7] By my definition a normal rolling hairball always sits in this quarter’s pipeline and slips one quarter every quarter.  A long-term rolling hairball is thus one that sits just beyond your pipeline opportunity scrutiny window (e.g., 5 quarters out) and slips one quarter every quarter.


Using To-Go Coverage to Better Understand Pipeline and Improve Forecasting

This is the second in a three-part series focused on forecasting and pipeline.  In part I, we examined triangulation forecasts with a detailed example.  In this, part II, we’ll discuss to-go pipeline coverage, specifically using it in conjunction with what we covered in part I.  In part III, we’ll look at this/next/all-quarter pipeline analysis as a simple way to see what’s happening overall with your pipeline.

Pipeline coverage is a simple enough notion:  take the pipeline in play and divide it by the target and get a coverage ratio.  Most folks say it should be around 3.0, which isn’t a bad rule of thumb.

Before diving in further, let’s quickly remind ourselves of the definition of pipeline:

Pipeline for a period is the sum of the value of all opportunities with a close date in that period.

This begs questions around definitions for opportunity, value, and close date which I won’t review here, but you can find discussed here.  The most common mistakes I see thinking about the pipeline are:

  • Turning 3.0x into a self-fulfilling prophecy by bludgeoning reps until they have 3.0x coverage, instead of using coverage as an unmanaged indicator
  • Not periodically scrubbing the pipeline according to a defined process and rules, deluding yourself into thinking “we’re always scrubbing the pipeline” (which usually means you never are).
  • Applying hidden filters to the pipeline, such as “oh, sorry, when we say pipeline around here we mean stage-4+ pipeline.”  Thus executives often don’t even understand what they’re analyzing and upstream stages turn into pipeline landfills full of junk opportunities that are left unmanaged.
  • Pausing sales hiring until the pipeline builds, effectively confusing cause and effect in how the pipeline gets built [1].
  • Creating opportunities with placeholder values that pollute the pipeline with fake news [1A], instead of creating them with $0 value until a salesrep socializes price with the customer [2].
  • Conflating milestone-based and cohort-based conversion rates in analyzing the pipeline.
  • Doing analysis primarily on either an annual or rolling four-quarter pipeline, instead of focusing first on this-quarter and next-quarter pipeline.
  • Judging the size of the all-quarter pipeline by looking at dollar value instead of opportunity count and the distribution of oppties across reps [2A].

In this post, I’ll discuss another common mistake, which is not analyzing pipeline on a to-go basis within a quarter.

The idea is simple:

  • Many folks run around thinking, “we need 3.0x pipeline coverage at all times!”  This is ambiguous and begs the questions “of what?” and “when?” [3]
  • With a bit more rigor you can get people thinking, “we need to start the quarter with 3.0x pipeline coverage” which is not a bad rule of thumb.
  • With even a bit more rigor that you can get people thinking, “at all times during the quarter I’d like to have 3.0x coverage of what I have left to sell to hit plan.” [4]

And that is the concept of to-go pipeline coverage [5].  Let’s look at the spreadsheet in the prior post with a new to-go coverage block and see what else we can glean.

Looking at this, I observe:

  • We started this quarter with $12,500 in pipeline and a pretty healthy 3.2x coverage ratio.
  • We started last quarter in a tighter position at 2.8x and we are running behind plan on the year [6].
  • We have been bleeding off pipeline faster than we have been closing business.  To-go coverage has dropped from 3.2x to 2.2x during the first 9 weeks of the quarter.  Not good.  [7]
  • I can easily reverse engineer that we’ve sold only $750K in New ARR to date [8], which is also not good.
  • There was a big drop in the pipeline in week 3 which makes me start to wonder what the gray shading means.

The gray shading is there to remind us that sales management is supposed to scrub the pipeline in weeks 2, 5, and 8 so that the pipeline data presented in weeks 3, 6, and 9 is scrubbed.  The benefits of this are:

  • It eliminates the “always scrubbing means never scrubbing” problem.
  • It draws a deadline for how long sales has to clean up after the end of a quarter:  the end of week 2.  That’s enough time to close out the quarter, take a few days rest, and then get back at it.
  • It provides a basis for snapshotting analytics.  Because pipeline conversion rates vary by week things can get confusing fast.  Thus, to keep it simple I base a lot of my pipeline metrics on week 3 snapshots (e.g., week 3 pipeline conversion rate) [9]
  • It provides an easy way to see if the scrub was actually done.  If the pipeline is flat in weeks 3, 6, and 9, I’m wondering if anyone is scrubbing anything.
  • It lets you see how dirty things got.  In this example, things were pretty dirty:  we bled off $3,275K in pipeline during the week 2 scrub which I would not be happy about.

Thus far, while this quarter is not looking good for SaaSCo, I can’t tell what happened to all that pipeline and what that means for the future.  That’s the subject of the last post in this three-part series.

A link to the spreadsheet I used in the example is here.

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[1]  In enterprise SaaS at least, you should look at it the other way around:  you don’t build pipeline and then hire reps to sell it, you hire reps and then they build the pipeline, as the linked post discusses.

[1A]  The same is true of close dates.  For example, if you create opportunities with a close date that is 18+ months out, they can always be moved into the more current pipeline.  If you create them 9 months out and automatically assign a $150K value to each, you can end up with a lot air (or fake news/data) in your pipeline.

[2]  For benchmarking purposes, this creates the need for “implied pipeline” which replaces the $0 with a segment-appropriate average sales price (ASP) as most people tend to create oppties with placeholder values.  I’d rather see the “real” pipeline and then inflate it to “implied pipeline” — plus it’s hard to know if $150K is assigned to an oppty as a placeholder that hasn’t been changed or if that’s the real value assigned by the salesrep.

[2A] If you create oppties with a placeholder value then dollar pipeline is a proxy for the oppty count, but a far less intuitive one — e.g., how much dollar volume of pipeline can a rep handle?  Dunno.  How many oppties can they work on effectively at one time?  Maybe 15-20, tops.

[3] “Of what” meaning of what number?  If you’re looking at all-quarters pipeline you may have oppties that are 4, 6, or 8+ quarters out (depending on your rules) and you most certainly don’t have an operating plan number that you’re trying to cover, nor is coverage even meaningful so far in advance.  “When” means when in the quarter?  3.0x plan coverage makes sense on day 1; it makes no sense on day 50.

[4] As it turns out, 3.0x to-go coverage is likely an excessively high bar as you get further into the quarter.  For example, by week 12, the only deals still forecast within the quarter should be very high quality.  So the rule of thumb is always 3.0x, but you can and should watch how it evolves at your firm as you get close to quarter’s end.

[5]  In times when the forecast is materially different from the plan, separating the concepts of to-go to forecast and to-go to plan can be useful.  But, by default, to-go should mean to-go to plan.

[6] I know this from the extra columns presented in the screenshot from the same sheet in the previous post.  We started this quarter at 96% of the ARR plan and while the never explicitly lists our prior-quarter plan performance, it seems a safe guess.

[7]  If to-go coverage increases, we are closing business faster than we are losing it.  If to-go coverage decreases we are “losing” (broadly defined as slip, lost, no decision) business faster than we are closing it.  If the ratio remains constant we are closing business at the same ratio as we started the quarter at.

[8]  A good sheet will list this explicitly, but you can calculate it pretty fast.  If you have a pipeline of $7,000, a plan of $3,900, and coverage of 2.2x then:  7,000/2.2 (rounded) = 3,150 to go, with a plan of 3,900 means you have sold 750.

[9] An important metric that can be used as an additional triangulation forecast and is New ARR / Week 3 Pipeline.


Using Triangulation Forecasts For Improved Forecast Accuracy and Better Conversations

Ever been in this meeting?

CEO:  What’s the forecast?
CRO:  Same as before, $3,400K.
Director 1:  How do you feel about it?
CRO:  Good.
Director 2:  Where will we really land?
CRO:  $3,400K.  That’s why that’s the forecast.
Director 1:  But best case, where do we land?
CRO:  Best case, $3,800K.
Director 2:  How do you define best case?
CRO:  If the stars align.

Not very productive, is it?

I’ve already blogged about one way to solve this problem:  encouraging your CRO think probabilistically about the forecast.  But that’s a big ask.  It’s not easy to change how sales leaders think, and it’s not always the right time to ask.  So, somewhat independent of that, in this series I’ll introduce three concepts that help ensure that we have better conversations about the forecast and ultimately forecast better as a result:  triangulation forecasts, to-go pipeline coverage, and this/next/all-quarter pipeline analysis.  In this post, we’ll cover triangulation forecasts.

Triangulation Forecasts

The simplest way to have better conversations about the forecast is to have more than one forecast to discuss.  Towards that end, much as we might take three or four bearings to triangulate our position when we’re lost in the backcountry, let’s look at three or four bearings to triangulate our position on the new annual recurring revenue (ARR) forecast for the quarter.

In this example [1] we track the forecast and its evolution along with some important context such as the plan and our actuals from the previous and year-ago quarters.  We’ve placed the New ARR forecast in its leaky bucket context [2], in bold so it stands out.  Just scanning across the New ARR row, we can see a few things:

  • We sold $3,000K in New ARR last quarter, $2,850K last year, and the plan for this quarter is $3,900K.
  • The CRO is currently forecasting $3,400K, or 87% of the New ARR plan.  This is not great.
  • The CRO’s forecast has been on a steady decline since week 3, from its high of $3,800K.  This makes me nervous.
  • The CRO is likely pressuring the VP of Customer Success to cut the churn forecast to protect Net New ARR [3].
  • Our growth is well below planned growth of 37% and decelerating [4].

I’m always impressed with how much information you can extract from that top block alone if you’re used to looking at it.  But can we make it better?  Can we enable much more interesting conversations?  Yes.  Look at the second block, which includes four rows:

  • The sum of the sales reps’ forecasts [5]
  • The sum of the sales managers’ forecasts [6]
  • The stage-weighted expected value (EV) of the pipeline [7] [8]
  • The forecast category-weighted expected value of the pipeline [9]

Each of these tells you something different.

  • The rep-level forecast tells you what you’d sell if every rep hit their current forecast.  It tends to be optimistic, as reps tend to be optimistic.
  • The manager-level forecast tells you how much we’d sell if every CRO direct report hit their forecast.  This tends to be the most accurate [10] in my experience.
  • The stage-weighted expected value tells you the value of pipeline when weighted by probabilities assigned to each stage. A $1M pipeline consisting of 10 stage 2 $100K oppties has a much lower EV than a $1M pipeline with 10 stage 5 $100K oppties — even though they are both “$1M pipelines.”
  • The forecast category-weighted expected value tells you the value of pipeline when weighted by probabilities assigned to each forecast category, such as commit, forecast, or upside.

These triangulation forecasts provide different bearings that can help you understand your pipeline better, know where to focus your efforts, and improve the accuracy of predicting where you’ll land.

For example, if the rep- and manager-level forecasts are well below the CRO’s, it’s often because the CRO knows about some big deal they can pull forward to make up any gap.  Or, more sinisterly, because the CRO’s expense budget is automatically cut to preserve a target operating margin and thus they are choosing to be “upside down” rather face an immediate expense cut [11].

If the stage-weighted forecast is much lower than the others, it indicates that while we may have the right volume of pipeline that it’s not far enough along in its evolution, and ergo we should focus on velocity.

Now, looking at our sample data, let’s make some observations about the state of the quarter at SaaSCo.

  • The reps are calling $3,400K vs. a $3,900K plan and their aggregate forecast has been fairly consistently deteriorating.  Not good.
  • The managers, who we might notice called last quarter nearly perfectly ($2,975K vs. $3,000K) have pretty consistently been calling $3,000K, or $900K below plan.  Worrisome.
  • The stage-weighted EV was pessimistic last quarter ($2,500K vs. $3,000K) and may need updated probabilities.  That said, it’s been consistently predicting around $2,600K which, if it’s 20% low (like it was last quarter), it suggests a result of $3,240K [12].
  • The forecast category-weighted expected value, which was a perfect predictor last quarter, is calling $2,950K.  Note that it’s jumped up from earlier in the quarter, which we’ll get to later.

Just by these numbers, if I were running SaaSCo I’d be thinking that we’re going to land between $2,800K and $3,200K [13].  But remember our goal here:  to have better conversations about the forecast.  What questions might I ask the CRO looking at this data?

  • Why are you upside-down relative to your manager’s forecast?
  • In other quarters was the manager-level forecast the most accurate, and if so, why you are not heeding it better now?
  • Why is the stage-weighted forecast calling such a low number?
  • What’s happened since week 5 such that the reps have dropped their aggregate forecast by over $600K?
  • Why is the churn forecast going down?  Was it too high to begin with, are we getting positive information on deals, or are we pressuring Customer Success to help close the gap?
  • What big/lumpy deals are in these numbers that could lead to large positive or negative surprises?
  • Why has your forecast been moving so much across the quarter?  Just 5 weeks ago you were calling $3,800K and how you’re calling $3,400K and headed in the wrong direction?
  • Have you cut your forecast sufficiently to handle additional bad news, or should I expect it to go down again next week?
  • If so, why are you not following the fairly standard rule that when you must cut your forecast you cut it deeply enough so your next move is up?  You’ve broken that rule four times this quarter.

In our next post in the series we’ll discuss to-go pipeline coverage.  A link to the spreadsheet used to the example is here.

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[1] This is the top of the weekly sheet I recommend CEOs to start their weekly staff meeting.

[2] A SaaS company is conceptualized as a leaky bucket of ARR.

[3] I cheated and look one row down to see the churn forecast was $500K in weeks 1-6 and only started coming down (i.e., improving) as the CRO continued to cut their New ARR forecast.  This makes me suspicious, particularly if the VP of Customer Success reports to the CRO.

[4] I cheated and looked one row up to see starting ARR growing at 58% which is not going to sustain if New ARR is only growing at ~20%.  I also had to calculate planned growth (3900/2850 = 1.37) as it’s not done for me on the sheet.

[5] Assumes a world where managers do not forecast for their reps and/or otherwise cajole reps into forecasting what the manager thinks is appropriate, instead preferring for managers to make their own forecast, loosely coupling rep-level and the manager-level forecasts.

[6]  Typically, the sum of the forecasts from the CRO’s direct reports.  An equally, if perhaps not more, interesting measure would be the sum of the first-line managers’ forecasts.

[7] Expected value is math-speak for probability * value.  For example, if we had one $100K oppty with a 20% close probability, then its expected value would be $100K * 0.2 = $20K.

[8] A stage-weighted expected value of the (current quarter) pipeline is calculated by summing the expected value of each opportunity in the pipeline, using probabilities assigned to each stage.  For example, if we had only three stages (e.g., prospect, short-list, and vendor of choice) and assigned a probability to each (e.g., 10%, 30%, 70%) and then multiplied the new ARR value of each oppty by its corresponding probability and summed them, then we would have the stage-weighted expected value of the pipeline.  Note that in a more advanced world those probabilities are week-specific (and, due to quarterly seasonality, maybe week-within-quarter specific) but we’ll ignore that here for now.  Typically, one way I sidestep some of that hassle is to focus my quarterly analytics by snapshotting week 3, creating in effect week 3 conversion rates which I know will work better earlier in the quarter than later.  In the real world, these are often eyeballed initially and then calculated from regressions later on — i.e., in the last 8 quarters, what % of week 3, stage 2 oppties closed?

[9]  The forecast category-weighted expected value of the pipeline is the same the stage-weighted one, except instead of using stage we use forecast category as the basis for the calculation.  For example, if we have forecast categories of upside, forecast, commit we might assign probabilities of 0.3, 0.7, and 0.9 to each oppty in that respective category.

[10] Sometimes embarrassingly so for the CRO whose forecast thus ends up a mathematical negative value-add!

[11] This is not a great practice IMHO and thus CEOs should not inadvertently incent inflated forecasts by hard-coding expense cuts to the forecast.

[12] The point being there are two ways to fix this problem.  One is to revise the probabilities via regression.  The other is to apply a correction factor to the calculated result.  (Methods with consistent errors are good predictors that are just miscalibrated.)

[13]  In what I’d consider a 80% confidence interval — i.e., 10% chance we’re below $2,800K and 10% chance we’re above $3,200K.

Next-Generation Planning and Finance, A Broader and Slightly Deeper Look

This post was prompted by feedback to the last prediction in my 2021 annual predictions post, The Rebirth of Planning and Enterprise Performance Management.  Excerpt:

EPM 1.0 was Hyperion, Arbor, and TM1. EPM 2.0 was Adaptive Insights, Anaplan, and Planful (nee Host Analytics).  EPM 3.0 is being born today.  If you’ve not been tracking this, here a list of next-generation planning startups …

Since that post, I’ve received feedback with several more startups to add to the list and a request for a little more color on each one.  That’s what I’ll cover in this post.  I can say right now this got bigger, and took way longer, than I thought it would at the outset.  That means two things:  there may be more mistakes and omissions than usual and wow if I thought the space was being reborn before, I really think it now.  Look at how many of these firms were founded in the past two years!

Order is alphabetical.  Links are to sources.  All numbers are best I could find as of publication date (and I have no intent to update).  I have added and/or removed companies from the prior post based on feedback and my subjective perception as to whether I think they qualify as “next generation” planning.  Note that I have several and varied relationships with some of these companies (see prior post and disclaimers).  List is surely not inclusive of all relevant companies.

  • Allocadia.  Founded in Vancouver in 2010 by friends from Business Objects / Crystal Reports, this is a marketing performance management company that has raised $24M in capital and has 125 employees.  Marketing planning is a real problem and they’re taking, last I checked, the enterprise approach to it.  They have 93 reviews and 4.1 stars on G2.
  • Causal.  Founded in 2019 in London.  I can’t find them in Crunchbase, but their site shows they have seed capital from Coatue and Passion Capital.  They promise, among other things, to “make finance beautiful” and the whole thing strikes me as a product-led growth strategy for a new tool to build financial models outside of traditional spreadsheets.
  • Decipad.  Co-founded in late 2020 in the UK by friend, former MarkLogic consultant, and serial entrepreneur Nuno Job, Decipad is a seed-stage, currently fewer than 10 employee, startup that, last I checked, was working on a low-code product for planning and modeling for early-stage companies.
  • Finmark.  Raleigh-based, and founded in 2020, this company has raised $5M in seed capital from a bevy of investors including Y Combinator, IDEA Fund, Draper, and Bessemer.  The company has about 50 employees, a product in early access mode, and is a product built “by founders, for founders” to provide integrated finance for startups.
  • Grid.  This company offers a web-based tool that appears to layer atop spreadsheets, using them as a data source to build reports, dashboards and apps.  The company was founded in 2018, has around 20 people, and is based in Reykjavik.  The founder/CEO previously served as head of product management at Qlik and is a “proud data nerd.”  Love it.
  • LiveFlow was founded in 2021, based in Redwood City, has raised about $500K in pre-seed capital from Y Combinator and Seedcamp.  The company offers a spreadsheet that connects to your real-time data, supporting the creation of timely reports and dashboards.  Connectivity appears to be the special sauce here, and it’s definitely a problem that needs to be solved better.
  • OnPlan.  Founded in 2106 in San Francisco by serial entrepreneur and new friend, David Greenbaum, OnPlan is a financial modeling, scenario analysis, and forecasting tool.  The company has raised an undisclosed amount of angel financing and has over 30 employees.  Notably, they are building atop Google Sheets which allows them “stand on the shoulders of giants” and provide a rare option that is, I think, Google-first as opposed to Excel-first or Excel-replacement.
  • Plannuh.  Pronounced with a wicked Southie accent, Plannuh is Boston for Planner, and a marketing planning package that helps marketers create and manage plans and budgets.  Founded by (a fellow) former $1B company CMO, Peter Mahoney, the company has raised $4M and has over 30 employees.  As mentioned, I think marketing planning is a real problem and these guys are taking a velocity approach to it.  They have 5.0 stars on G2 across five reviews.  I’m an advisor and wrote the foreword to their The Next CMO book.
  • Pry.  Founded in San Francisco in 2019 by two startup-experienced Cal grads (Go Bears!), with investment from pre-seed fund Nomo Ventures, Pry has fewer than 10 employees, and a vision to make it simple for early-stage companies to manage their budget, hiring plan, financial models, and cash.
  • Runway.  This company is backed with a $4.5M seed round from the big guns at A16Z.  I can’t find them on Crunchbase and their website has the expected “big thinking but no detail” for a company that’s still in stealth.  Currently at about 10 people.
  • Stratify.  Founded in 2020 in Seattle, this company has raised $5.0M to pursue real-time and collaborative budgeting and forecasting to support “continuous planning” (which is reminiscent of Planful’s messaging).  Both the founder and the lead investor have enterprise roots (with SAP / Concur) and plenty of startup experience.  The company has fewer than 10 employees today.
  • TruePlan.  Founded in 2020, with three employees, and seemingly bootstrapped I may have found these guys on the early side.  While the product appears still in development, the vision looks clear:  dynamic headcount management, that ties together the departmental (budget owner) manager, finance, recruiting, and people ops.  Workforce planning is a real problem, let’s see what they do with it.
  • VaretoFounded in 2020 in Mountain View, with fewer than 10 employees and some pretty well pedigreed founders, the company seeks to help with strategic finance, reporting, and planning.  The website is pretty tight-lipped beyond that and I can’t find any public financing information.

Thanks to Ron Baden, Nuno Job, and Bill Rausch for helping me track down so many companies.

(Added Valsight 2/10/21.)

Slides From My Presentation at a Private Equity S&M Summit

Just a quick post to share a slide deck I created for a session I did with the top S&M executives at a private equity group’s sales and marketing summit.  We discussed some of my favorite topics, including:

Here are the slides.  Enjoy.

The Board View: Slides From My Presentation at Host Perform 2019

The folks at Host Analytics kindly asked me to speak at their annual conference, Host Perform 2019, today in Las Vegas and I had a wonderful time speaking about one of my favorite topics:  the board view of enterprise performance management (EPM) and, to some extent, companies and management teams in general.

Embedded below are the slides from the presentation.

How To Present a Quarterly Sales Forecast to Your SaaS Company Board

While most companies put real thought into how they present numbers in their post-quarter board decks and other management reports, one area in which you’ll find a lack of discipline is in how they present quarterly sales forecasts to the board.

They’re typically done as a quick update email to the board.  They’ll usually mention the forecast number this quarter (but only usually) and only sometimes include the plan and almost never include the prior-sequential or year-over-year quarter.  Sometimes, they’ll be long, rambling updates about deals with no quarterly number at all — only ARR per deal on an list of deals with no idea which permutations are likely to close.  Sometimes, they’ll confuse “commit” (a forecast category status) with “booked QTD” — a major confusion as “commit” is only “done” in the eyes of an optimistic sales VP — I have little interest in the former (unless it’s part of a general, proven stage-weighted expected value) and a lot of interest in the latter (what actually has been sold thus far).  They’ll often use terms like “forecast,” “commit,” “upside,” “worst case,” and “best case” without defining them (and questions about their definitions are too often met with blank stares or squishy replies).

In this post, I’ll discuss how to present these forecasts better.  If you follow this advice, your board will love you.  Well, they’ll love your communication at least.  (They’ll only love you if the numbers you’re presenting are great to boot.)

The Driving Principles
I think CEOs write these hastily dashed-off forecast emails because they forget some basics.  So always remember:

  • Your board members have day jobs.  They’re not necessarily going to remember your plan number, let alone what you did last year or last quarter.  So help them — provide this context.  (And do the percent math for them.)
  • Your board members care about deals, but only at a summary level and only after they’ve been given the numbers.  They typically care about deals for two reasons:  because they might be able to help if they know an executive at the target company and because they like to see if the deals that close are the same ones management said were “key deals” all quarter.
  • Communication with your board members will be more effective if you have standard definitions for “forecast” or “best case.”  I like to define “forecast” (at the VP of sales level) to be 90% confidence in beating and “best case” to mean 20% confidence in beating.  This means you get to miss your forecast once every 2.5 years and you should beat your best case once every 5 quarters.  See How to Train Your VP of Sales to Think About the Forecast for more.
  • After hearing a forecast the next question most board members will have is about pipeline coverage.  Ergo, why not answer that up front and provide them with the current quarterly pipeline and a to-go coverage ratio to get to plan.  To-go coverage = (current quarterly pipeline) / (new ARR bookings needed to get to plan).

How to Present a SaaS Company Quarterly Forecast
So, now that we’ve covered the logic behind this, let’s show you the spreadsheet that I’d embed or attach in a short email to the board about the current quarter forecast.

The spreadsheet used in this post is available here.