Category Archives: Predictions

Kellblog Predictions for 2026

Today, we continue my annual tradition of making ten predictions for the coming year while reviewing my ten predictions for the prior one.

As always, I’ll remind you of some disclaimers: (a) don’t view this as investment advice or anything resembling it, (b) while I generally avoid politics on my blog, I make an exception in these posts because I like to start macro and then zoom in, (c) remember that I do this for fun and entertainment, so please take it as such, and (d) my self-scoring for the previous year is always generous [1].

This is my twelfth annual predictions post. Let’s begin.

Review of 2025 Predictions

1. America gets what we deserve. Hit. I predicted a more brazen, more interest conflicted, and less constrained Trump — and scored a hat trick. The more interesting question today, given that Trump has increasingly diverged from his official platform (if less so from his unofficial one), is whether people are getting what they think they voted for and if they are happy with the results? Some visible MAGA types, from MTG to the QAnon Shaman, are saying no. Either way, we voted for Trump and we got him. I believe that will one day serve as an enduring reminder that character matters in leader selection.

2. The broligarchs enjoy their 15 minutes of fame. Hit. I almost scored this a miss because some of the tech bros have enjoyed more than their 15 minutes. But I’ll credit myself with the hit because Elon Musk was the poster child for this group and, with the DOGE fiasco, he exemplified what I was predicting. 

Many Silicon Valley leaders appear to have aligned themselves around four priorities: (a) a more favorable exit environment, including a revival of big-tech M&A after an FTC posture that had largely stymied it; (b) crypto, which — despite substantial effort to convince myself otherwise — I continue to view as suspect [2]; (c) a light-touch regulatory framework for AI; and (d) pro-growth energy policy, given AI’s heavy dependence on power.

I foresaw much of this thanks to this December 2023 quote from Ben Horowitz [3]:

We are non-Partisan, one issue voters: If a candidate supports an optimistic technology-enabled future, we are for them. If they want to choke off important technologies, we are against them.

Thus far, the administration has largely delivered, so the digerati may well feel vindicated, though I could do without the sane-washing [4]. In the coming year, we will learn more about precisely what they traded in this Faustian bargain.

3. The startup ecosystem purge continues. Hit. I got lucky here because I meant to say “accelerates,” but wrote “continues” — which is more indicative of what happened. In 2023, 769 startups shut down; in 2024, that figure rose to 966; and Carta’s commentary suggests the 2025 total will fall between 1,000 and 1,100. Interestingly, per SimpleClosure, startups shut down later in their lifecycle compared to 2024 [5].


But an ecosystem purge is also about M&A, not just shutdowns. Per Berkery Noyes, 2025 M&A volume was up 66% from $253B to $420B, with deal count up 8% from 1,992 to 2,152.


The point was that many startups were going to hunker down in 2025, extending cash runways to buy time until the return of a healthier exit environment. That return did not happen in 2025, so many of them will need to keep hunkering. Exit multiples were flat to down in 2025, though I am hopeful they will bounce up in 2026.


4. Attention is the new oil. Hit. This one is an accidental double entendre because of the popularization of LLMs (enabled by the transformer architecture published in the famous 2017 paper Attention Is All You Need). But my intent here was not to talk about transformers but communications, inspired by Chris Hayes’ book, The Sirens’ Call.

Anyone who’s lived with addictive, dopamine-fueled doomscrolling (i.e., anyone who’s ever used social media) knows that this is true. It’s a clickbait world, often a “rage bait” one (Oxford’s 2025 word of the year), and we have enormous trouble resisting. Click here to learn the nine ways to use clickbait tactics in your marketing strategy [6].

The point of this prediction was to say that we’re leaving the age of information and entering the age of attention. Information used to be scarce. That drove content marketing strategies and the use of gated assets to drive leads. But a few things changed:

  • The algorithms have taken over social media to the point where the word “follow” is meaningless. It’s no longer enough to have a large follower count; you need to write posts that the algorithm likes or no one will see them [7].
  • Thanks to AI, content generation has become free. Whereas information was once scarce, information is now plentiful and cheap. Unfortunately, it’s often AI slop.
  • Thus, the challenge is no longer producing and optimizing gated assets, but instead trying to break through the noise with your point of view.
  • All while the gatekeepers are changing from search engines to generative AI engines, requiring new and different optimization strategies.

There are two strategies in this environment: (a) play the game by fighting for attention in the media and on social platforms [8] and (b) build your own audience via newsletters, podcasts, blogs, and educational content. Companies should do both, subject to the constraint of not playing the game so well that you damage your credibility. Trust matters. See prediction six for 2026.

5. The worldwide web, as we knew it, is dead. Hit. The Economist called this one for me.


Here’s what they had to say:

Artificial intelligence is transforming the way that people navigate the web. As users pose their queries to chatbots rather than conventional search engines, they are given answers, rather than links to follow. The result is that “content” publishers, from news providers and online forums to reference sites such as Wikipedia, are seeing alarming drops in their traffic.

As AI changes how people browse, it is altering the economic bargain at the heart of the internet. Human traffic has long been monetized using online advertising; now that traffic is drying up. Content producers are urgently trying to find new ways to make AI companies pay them for information. If they cannot, the open web may evolve into something very different.

There’s no better example of the effects of AI front-running on web traffic than Stack Overflow (chart posted by a top-ten, all-time contributor) as you can read about in this post by Gergely Orosz.


6. Working for the algo. Hit. This was a contrarian prediction inspired by an odd fact. The Turing test asked whether a computer could convince a human that it was human. Today we’re living through the inverse: humans increasingly have to convince computers that we are human. If that sounds strange, think about CAPTCHAs — every time you solve one, that’s exactly what you’re doing.

More generally, “working for the algo” means we are working to please an algorithm as opposed to it working to please you. Every time you optimize a social media post to drive amplification. Every time you jiggle your mouse to show you are still working from home. Every time an Amazon driver pees in a bottle. Every time you two-factor authenticate to prove that you are you. Every time you change a web page for SEO or AEO. Every time you modify your spending behavior to boost your credit score. Every time you do any of these things, you are working for the algo.

7. The death of SaaS is greatly exaggerated. Partial. This prediction was playing off two things: (a) a popular rant by Satya Nadella about how SaaS apps were just UIs atop a CRUD database, and (b) the widely-distributed September, 2024 story of Klarna’s plans to replace Salesforce with in-house AI applications.

Since then, the storm around the Satya rant quieted quickly and the Klarna CEO went on record saying he was terribly embarrassed about the whole situation.

While the reality is that enterprise software platforms are very hard to extract (“you inject them into your corporate veins” as my friend Paul Wiefels likes to say) and ergo at relatively low risk from generative AI replacement, there are nevertheless seeds of truth in the “death of SaaS” argument.

It doesn’t start with ripping out Salesforce or Workday. It starts with a huge variety of new applications focused either functionally (e.g., Vic.ai in accounts payable [9]) or vertically (e.g., EvenUp in personal injury law), continues into enterprise AI application platforms such as Writer [10] and Glean, and a new generation of low-code / no-code tools for building bespoke applications from the red-hot vibe coding companies (e.g., Lovable, Replit) to new offerings from established enterprise vendors like OutSytems [11].

SaaS is sick, but it isn’t dying. Though, if you’re not actively incorporating AI into your traditional SaaS product as your top product priority, then your company might be. My most-viewed article of the year was the newsletter I wrote for Topline broadly on this topic. 

8. An unlikely revival of branding. Hit. “Brand versus demand” was the marketing watch-phrase of 2025. Brand is not only gaining relative steam in this dichotomy, but marketers would like it to gain even more.


The idea is simple: as traditional demandgen and “performance marketing” channels become more expensive and less effective, marketers increasingly want to allocate budget to more brand-oriented programs. I think this is a good idea because (a) brand and demand spend feed each other (you’re more likely to register for a webinar from a company that you know) and (b) over the past five years we, as an industry, have over-rotated to highly measurable marketing into a myopic position where boards and CEOs are now reluctant to invest unless you can “show me the money” quickly and directly. But that’s not how marketing works. It’s not how people work. And while measuring brand program effectiveness requires stepping outside the world of traditional CRM reporting, it is by no means impossible. That said, brand measurement is something of a lost art that marketers will need to relearn in 2026. (For listeners of The Metrics Brothers, Ray and I are scheduling an episode on this topic for early in the year.)

9. PR is the new SEO. Miss. While I think people would acknowledge the underlying point – that great PR hits can have a strong positive effect on answer engine inclusion — I don’t think this realization sparked the PR renaissance that I was hoping for in 2025. First, because few companies can generate such a hit regardless of their PR investment – i.e., even a great PR flack needs an articulate and charismatic founder, a product with demonstrable customer impact and momentum, and a story that maps pretty directly to mainstream business. Hypergrowth and an enormous fundraising round don’t hurt either.

More importantly, it’s because PR has changed. It’s a lot more trench warfare across dozens of bloggers, podcasters, and influencers than it is swinging for home run stories. If any spending shot up in 2025 it was on lobbying, not public relations. Though the two fields are less far apart than one may think.

But no sane marketer is going to propose a big PR budget in order to boost their AEO program; there are so many other things they can do first. So, hopefully that was thought-provoking. But a miss.

10. LinkedIn enters the social media death cycle. Partial. Followers will know I’ve been trying to manifest LinkedIn improvement because I’ve had troubles remaining on X. And this prediction was kind of a caution, an anti-manifestation (as if anyone was listening) to say if LinkedIn doesn’t get better, it might get a lot worse. But neither happened. It didn’t get better, but it didn’t really get worse. It’s still the same vanilla, namby-pamby, excessively self-promoting content as it was in 2024. But I do see an increasing number of posts from second-hand recyclers of ideas. Think: “Steve Jobs said this” or “Revolut did that ” from people who were not first-hand involved in the company or its story. Which, when they are, is the ultimate cool thing about social media. So, while I think LinkedIn has thus far avoided enshittification and the social media death cycle, it’s still a site that I’m rarely excited to visit.

So, an 8 out of 10, overall. Let’s move on to the coming year.

Predictions 2026

1. Trump, but even more so. With checks and balances significantly weakened, expect an even less constrained Trump presidency. His leadership and communication style — modeled more off a 1970s mafia Don than a democratic statesman — will likely become even more pronounced. That means more indecency, corruption, lip service to the rule of law, revisionism, power plays, and “Donroe” doctrine foreign policy. Given his age and health, Trump may view 2026 as a culminating chapter, raising the odds of bolder, riskier moves aimed at both leaving his mark and cementing his legacy.

Speaking of legacy, prediction market Kalshi currently assigns a 16% chance that Trump leaves office in 2026 [12]. Thus, the possibility of a Vance presidency is becoming more plausible — if not in 2026, then perhaps in 2027. Maybe, among other things, we’ll learn to stop electing septuagenarians.

Meantime, if you’re interested in learning how people can perceive reality so differently, try reading Good Reasonable People by Keith Payne. It’s insightful, if not particularly optimistic.

I second that emotion.”

2. It’s a bubble, but this time it’s different. Make no mistake, today’s AI market has many of the hallmarks of a classic bubble (e.g., technology catalyst, euphoria, high valuations, debt accumulation). And, of course, part of the euphoria is everyone saying it isn’t a bubble (i.e., “this time is different”).

But I think there are some key differences between today’s situation and the Internet bubble that will affect how this one unwinds. Usually bubbles pop; I think this one is going to leak – i.e., the deflation will run in slow motion relative to traditional bubbles. Why? Three things: (a) this is a private market bubble where most of the players are not public companies, (b) everything happens in slow motion in VC/PE land where funds last a decade and trading (i.e., valuation determination) is infrequent, and (c) there is opacity in the private markets that can make it hard or impossible to see when the bubble is deflating.

For example, consider a native-AI company growing at 200% that recently raised money at 50x $20M in ARR, so a $1B valuation. Now, let’s say growth slows well below 100%, but they grind it for 2-3 years to double revenues. For a flat round, they’d need a 25x valuation, but with things deteriorating that’s not going to happen. So, how can you obscure a down-round if you want to? Structure. You can put a 2x liquidation preference on the new money to preserve the headline $1B valuation, but ceteris aren’t paribus. This is a down-round in a wig and lipstick. But since terms are not disclosed, the world will basically never know. And multiple liquidation preferences are just one type of structure you can use in this situation.

This can’t happen when companies are public. Thus, I believe that private bubbles end differently than public ones. They deflate, as opposed to pop. The process happens more slowly and with less hysteria. But it happens. Some will argue it’s already happened to the last generation of SaaS unicorns. In 2026, it will start to happen to many of the AI ones, including a few of the big ones.

3. IPOs are back, baby. Many folks thought 2025 would be a banner year for tech IPOs but, while they did increase over 2024, the damn didn’t break open due to tariff shock in the spring and the government shutdown in the fall.


I think 2026 will see a big uptick relative to 2025, both in the number of transactions and the deal sizes. Why? First, because there is a backlog of amazing companies waiting in line. Second, because while companies can stay private longer – sometimes indefinitely – that’s becoming the luxury of the ultra-elite firms, so all the merely elite ones will still need to go public at some point to get proper liquidity. Third, because a better exit environment is one of the top priorities Trump-supporting VCs wanted, and I believe both Sand Hill Road and Wall Street will apply significant pressure to get what they bargained for. Finally, because there is a liquidity crisis in parts of VC/PE and if the public markets can successfully absorb the elite companies, then lower-tier companies will be in a hurry to go public while the IPO window remains open. 

And that’s not to mention the potential gale-force tailwind if the administration ends up setting interest rates — at least before the subsequent sugar high would likely lead to 1970s-level inflation.

4. AI takes jobs, but not as we think. There’s no doubt that AI will replace jobs and plenty of them. The questions are (a) will they be missed and (b) will it drive folks up or out?

I don’t think anyone misses elevator operators, a job that peaked in the 1950s and all but extinct today.


The same is true of switchboard operators, pin setters, lamplighters, linotype setters, icemen, typists, shorthand secretaries, and slubber doffers. Yet, all these jobs were automated away. While I’m sure transition was rough for any given elevator operator, as a society we don’t miss them. Most coal miners work hard so their children won’t have to be coal miners.

Let’s remember where the word luddite comes from. Today, we use the word to describe people opposed to new technology. But the Luddites were part of a labor movement; they didn’t destroy machines because they were technophobes, they destroyed them to protect jobs. So, the transitions can be rough – and come with social unrest — when jobs are automated away. But we still don’t miss the jobs they fought for.

And sometimes, when we think a job is going to be automated away, we get it wrong. In 2016, the godfather of AI, Geoffrey Hinton, said that we should stop training new radiologists because AI could read images better than people. And he was right. AI has outperformed people for nearly a decade at image reading. But today we have more radiologists than ever, with an average salary of $520K. It turns out that reading images isn’t all that radiologists do.

This is an example of AI driving a job up, not out. But this doesn’t always happen, either. I watched Jensen Huang trying to apply this exact argument to Uber drivers [13]. Let’s just say that it didn’t work [14]. For some jobs, such as drivers, they just drive. Those jobs are more driven out than up.

So, are we all condemned to become unthinking LLeMmings? I’m not as negative as the “we won’t be missed” crowd (thoughtful rebuttal here). Nor do I believe that the path to AGI is through LLMs. But, with admittedly little background in the space, I am nevertheless drawn to the idea of world models, which act as state prediction machines as opposed to word prediction machines.

In short, AI will displace a lot of jobs, but many will be pushed up, not out. While the transition costs will be painful for those affected, society overall will benefit. In the end, a lot of bygone jobs won’t be missed. And I’m quite optimistic about our ability to make interesting, new ones.

5. The polymaths aren’t polymathing. Since money isn’t the flex it used to be in Silicon Valley, something was bound to replace it. Now you can’t just be well educated, you can’t just be rich. You can’t just be smart about technology. You need something more. You need to be smart about everything. That is, you need to be a polymath.

So, the first part of this prediction is simple: I think being a polymath will be the ultimate flex in Silicon Valley in 2026 and thus we’ll see an increasing number of people working to attain, and demonstrating the flex of, polymath status. If you want to join the wave, start by reading these lists of books recommended by Marc Andreessen. There’s some great stuff in there.

Don’t get me wrong. I’m all for well-rounded individuals who don’t specialize too early and end up one-dimensional as a result. Many of my friends are super interesting because, in addition to high proficiency in tech, they’re students of business, languages, philosophy, or history. This is all cool. Great stuff.

What’s less cool is when Silicon Valley leaders decide that they are smarter than everybody about everything. Sure, in the spirit of the bear joke, you might be smarter about history than the other MIT engineer, but are you smarter than the person whose lifelong passion is history? Do you know more about international relations than the person who went to SAIS and then to the state department? Do you know more about improving government efficiency than people who’ve spent their entire careers working in government?

Moreover, were the people who built the data structure behind tweets the best people to predict the societal impact of Twitter? Are the people who build GPUs or foundation models really the best people to predict the societal impact of AI? We tend to confuse the ability to build something with being in the best position to understand its impact. Oppenheimer knew how to build the bomb, but later said, quoting the Bhagavad Gita, “now I am become death, the destroyer of worlds.” If you want to know how to build a bomb, ask a physicist. If you want to know its impact, ask a general.

Finally, there’s a difference between being well rounded and being a dilettante. When the new Silicon Valley overlords – whose primary competency is making money by creating technology businesses [15] [16] – start thinking they should be in charge of government and society, blind to their own ambitions and agendas, we’re going to get more messes (e.g., DOGE), more inane statements, and more crazy interviews. The reputation of Silicon Valley will continue to suffer and eventually – probably in 2027 or 2028 – we’ll see backlash-driven policies that actually hurt the ecosystem. As bizarre as the Thiel interview was (and as hilarious its parodies), if you wanted to drum up popular support for a billionaire tax, it’s hard to find a better tool.

If they were really dialed in, the new overlords would take a lesson from the robber barons, such as Andrew Carnegie — and build libraries and write essays like The Gospel of Wealth. They’d also take fewer dubious actions and obviously self-interested policy positions.

6. Trust is the antidote. Across a web of AI-generated, algorithm-juiced content, people don’t know who they can trust anymore. What news can they trust? What companies can they believe?

Can they trust the answers to seemingly basic questions, like “how much does this hotel cost?” Ah, the mandatory resort fee. Or “how much does this ticket cost?” Ah, convenience fees or seat-reservation fees. And, with generative AI, can they even trust what they see with their own eyes? Was that video real? How about this photo?


People can’t trust the algorithms to show them content they want to read. Slide into the wrong thread and X instantly turns into a bot-driven cesspool of ad hominem attacks. LinkedIn has become a tedious sea of corporate news, thinly-veiled pitches, humblebrags, and ghost-written content. Reviews sites, despite consumer protection rules, are often gamed.


Soon, if not already, we’ll be using AI both to generate and summarize our communications. And, as Scott Brinker says in his predictions, “AI inbox gatekeepers will turn email marketing into earned media.” Ponder that for a second.

So, what’s a marketer to do? One thing. Focus on trust. Only trust will get people to open your emails. Only trust will get them to sign up for your newsletters and subscribe to your podcasts. Only trust will allow them to believe the reviews and testimonials about your product. Only trust will get them to listen to what you have to say.

Trust that you produce great content. Trust that you won’t lie to them. Trust that you won’t waste their time. Trust that you won’t sell their contact information to someone else. Trust that you won’t speedbag them with SDR calls. Trust that if someone unsubscribes, you’ll stop. Trust that your product does what the marketing says it does. Trust that customers get the outcomes you promise.

I’ve always felt that branding was simply about trust. Trust that you’ll be you [17]. Trust that you’ll look like you (visual). Trust that you’ll sound like you (voice). Trust that you’ll act like you (values, operating principles). Trust in your mission (vision).

It’s funny. The further we got into the Internet era the more we heard that people didn’t have time anymore. And that long-form content was dead. So, everything needed to be bite-sized morsels. There’s no time. Make it shorter. Make it a short video. Make it an infographic.

I always believed David Ogilvy: “long copy sells.

You know when people don’t have time for your content? When it’s bad. And there’s so much bad content out there that we started to believe that lazy people were the problem. No, they aren’t. Bad content is the problem. And now it’s easier than ever to generate it. So, do we win the war by out-slopping our competition? Or do we try something else?

You know when people do have time for your content? When it’s good and they’re interested in the subject (you know, like when people are betting a part of their career on your software package). Ask the guys at Acquired and observe evolution of their average episode length:

  • Season 1: ~45 minutes.
  • Seasons 2–4: ~1 hour 15 minutes.
  • Seasons 5–8: ~2 hours 30 minutes.
  • Seasons 9–11: ~3 hours 30 minutes.
  • Seasons 12–14: ~4 hours+

There is literally no better example that when people are interested and you produce good content, that they will make the time for it. I liked the three-hour episode on Costco so much, I listened to it twice.

So, overall, what would I do? Make good content. Make long content, get rid of artificial and outdated best practices and constraints. Take the time to tell the story you need to tell. Build your own (“first party”) audience. Get access to, and respect the rules of, private communities (e.g., The SaaS CFO, Exit5) that are increasingly forming to provide trusted spaces.

And don’t be afraid to place marketing chips on brand over demand in 2026. 

7. Fee culture changes VC. As with several of my predictions, this one is already in progress, but I do see it accelerating in 2026. The trend in VC is towards increasingly larger funds, e.g., a16z’s recent announcement of over $15B across about six funds, representing 18% of all VC dollars raised in the USA in 2025. (Read The Metamorphosis of a16z for a fascinating, if somewhat conspiratorial, take.)

While many smart people are writing about how VC is changing in terms of expected outcomes, fund performance, concentration, kingmaking (and how founders can deal with it), risk, value creation, and scalability, there’s one thing that few people are talking about: fee culture, which is enabled by these ever-increasing fund sizes.

Back in the day, using several assumptions [18], a successful VC running four funds in parallel could make around $3M/year in fee income. With that, they could live a very comfortable Silicon Valley life: a house in Atherton, a place in Tahoe, tuition at the Menlo School, and all the rest. But to get really rich – fly your PJ to your Montana ranch rich – then you needed carry. 

What’s carry? The second half of the 2 and 20 fee structure common in VC. The 2% is the annual fee on committed capital. The 20% is the carry, or cut, that VCs take after the fund returns its initial capital to investors. For example, if a $250M fund returns 3x to investors, the VCs would make $100M in carry (20% of $500M) over the fund’s roughly ten-year lifecycle [19]. Split that $100M across five general partners, and after one fund you’ve got the Montana ranch and, after another, the PJ to fly to it [20].

But 2% of a huge number is a huge number. So today, with a $5B fund, a VC can make more money off fees alone than they previously made off fees and carry [21]. By my rough math, more than double. On top of this, the carry, split across 15 GPs, would be $133M each [22].

While I’ve spent my career in and around VC-backed startups, I don’t consider myself an expert on VC, per se. But I think this new mega-fund reality changes things. Remember the Charlie Munger quote: “Show me the incentive and I’ll show you the outcome.”

While today’s mega-fund VCs are certainly incented to earn the aforementioned “substantial” amount of carry, they can live better — on fees alone — than the VCs of yore did on total compensation.

Satirist “PE guy” has a substantial following.

So, what do I think this means?

  • People managing large amounts of money need to deploy it. You can’t raise $5B, collect $100M/year in fees, and then not invest the money.
  • They will generally prefer to deploy it in bigger chunks. It’s easier to deploy $5B with $250M to $500M checks than $25M to $50M. It’s the difference between 20 investments and 200 investments. There’s a fixed cost – and a relatively high one – in pre-investment diligence and investment commitment presentations.
  • Kingmaking should increase. If I’m sure, for whatever reason, that founder X will be the winner, I can load them up with money to help ensure that outcome happens. While more VC gets deployed, it ends up being a have and have-not financing environment.
  • There will be a temptation to “foie gras” startups. Unlike the geese, this requires founders as willing accomplices, but if you follow the simple rule of “raise money when you can on good terms,” most will say yes. Hopefully they then won’t piss it away, which is how you get in real trouble.
  • This should create a damn-the-torpedoes attitude. If you need to deploy $5B in order to make $20M/year in fee income, then I’m pretty sure you’re going to find a way to do so. Moreover, if the game becomes “tails I win big, heads I win five times bigger,” then who doesn’t want to play? Put differently, it’s not hard to be a techno-optimist when your firm is collecting $300M/year in fee income off your last $15B round of funds. Heck, I’d be one, too.
  • Mega-VCs will become more investors and less business partners. I remember when Sequoia’s tagline was “the entrepreneurs behind the entrepreneurs.” Around that time, I also remember being shocked – and this is going to sound incredibly stupid – when I heard someone refer to VC as part of “financial services.” “What? VCs aren’t Wall Street types,” I thought. “They’re tech people.” Of course, I was wrong at the time, but part of me nevertheless continues to see this as “the financialization of VC,” or more aptly perhaps, “the PE-ization of VC.”

8. A growth retention apocalypse. I’ll start this one with an excerpt from The Grapes of Wrath.

Then the grapes [ripen] – we can’t make good wine. People can’t buy good wine. Rip the grapes from the vines, good grapes, rotten grapes, wasp-stung grapes. Press stems, press dirt and rot.

But there’s mildew and formic acid in the vats.

Add Sulphur and tannic acid.

The smell from the ferment is not the rich odor of wine, but the smell of decay and chemicals.

That’s the way I feel about ARR today. Press trials. Press onboarding. Press professional services. Press overages and hardware. Take anything, multiply it by 12 and then press that. The smell from the ferment is not the oh-so-sweet smell of annual recurring revenue, but that of bygone customers, tire kickers, experiments, and decay.

In other words, I see what Cassie Young calls a growth retention apocalypse. I think we should measure it with a metric that I call retention spread.

Retention spread = NRR – GRR

That is, the gap, in percentage points, between NRR and GRR [23]. When the apocalypse hits, you might see it in NRR alone, but to the extent that spectacular growth can hide heinous retention, you might not. That’s why we need to look at retention spread [24]. 

9. Context graphs storm the market. Sing with me: “on the negative-third day of Christmas, my X feed sent to me: a billion posts on so-called context graphs.”

The first post I saw was this paper by Jaya Gupta and Ashu Garg of Foundation Capital. I’ve rarely seen any enterprise idea hit harder, take off faster, and get more engagement. Over the next few days, here are some of folks who joined the conversation: Dharmesh Shah (Hubspot) Aaron Levie (Box), Nick Mehta (Gainsight emeritus), Arvind Jain (Glean), Satyen Sangani (Alation), Anshu Sharma (Skyflow), Colin Treseler (Supernormal, Radiant), Animesh Koratana (PlayerZero), Diego Lomanto (Writer CMO, who made a particularly compelling case for marketing), Kirk Marple (Graphlit), Anshul Gupta (Actively, and whose sister was a co-author of the original article), and Tony Seale (The Knowledge Graph Guy).

This is not a new academic paper from a research lab, but an article from a VC firm on what they see as a trillion dollar opportunity. Why did it resonate?

  • First, they either got profoundly lucky or did a very well-coordinated launch that leveraged their considerable social network [25]. Or perhaps a bit of both.
  • It hits on a sensitive issue within the enterprise: the predicted imminent death of systems of record made by AI zealots who may understand AI well, but who lack an understanding of the enterprise. Even if you believe in an upcoming wave of AI agents – as I do – the question remains: where will “the truth” live in enterprise systems?
  • It raises the critical, and often forgotten, question of context. Not just the current state (which operational systems capture) and not just historical states (which data warehouses and analytic infrastructure capture), but the context for why it happened, which they individually call decision traces, whose accumulation results in a context graph.

As someone who started in operating systems and then moved into databases, I had to be dragged into caring about context. That’s not what we do here. We store stuff. We index it. We back it up. We ensure ACID transactions. We let you query it in flexible ways. But: How did it get here? Where did it come from? What does it mean?

As the Tom Lehrer lyric goes: “Once the rockets are up, who cares where they come down? ‘That’s not my department!’ says Wernher von Braun.”

But data warehouses taught me to care about technical and operational metadata. Data catalogs taught me to care about governance, collaboration, and quality metadata. Over time, I became a true believer in context around data [26]. Thirty years in business taught me to care about business metadata. Stuff that, until recently, most of us only dreamed of keeping in systems.

Ultimately, what’s exciting is that this is much more than just replacing existing systems or building value-added layers atop them. It’s about capturing a category of information – knowledge – in enterprise systems that has, for the past 5 decades, generally eluded us in all but the most specialized systems. That’s big. In the 1980s, I got to watch the industry transform by capturing data.

Now, I’m going to watch the sequel by capturing knowledge [27], not just in the sense of documents and text, but process [28]. Remember the old Lew Platt quote: “if HP knew what HP knows, we’d be three times more productive.” 

I know that context graphs hit hard over the holidays. Will we still be talking about them next Christmas or will they set a new record for hype cycle traversal? I think the former.

10. The Rule of 60 replaces the Rule of 40 for traditional SaaS. As industries mature, so do their financial metrics


And their multiples change. Consider this tweet: “looks like we’re paying 5x sales for software. Mr. Valentine has set the price.”

Let’s observe that 5x sales with 33% EBITDA margins means 15x EBITDA, which by PE standards is a healthy multiple for a software company. Also remember that 5x is about twice the average price/sales ratio of the S&P 500. So, software companies are still well valued; just not as well valued as they were before.

The Rule of 40 is a SaaS metric that was created to be a better predictor of a company’s enterprise value to revenue (EV/R) multiple than growth or EBITDA alone. The intent, coming off a growth-crazed period, was that the best companies should balance growth and profit. Hence the Rule of 40 was generally calculated as [29]:

Rule of 40 score = YoY revenue growth rate + FCF margin

Year later, Bessemer came along and correctly argued that a point of growth should be worth more than a point of profit, and created the unfortunately-named “Rule of X” which put a slow-varying multiple on growth relative to profit, typically around 2.3x. Years before, and less visibly, the Software Equity Group had created a 2x growth-weighted Rule of 40 which did roughly the same thing.

But today’s debate is not about growth weighting. It’s about the proper score. Increasingly you hear people, particularly in PE, say that are now pushing towards a Rule of 40 score of 60, or in their parlance, a Rule of 60.

Let’s look at a spreadsheet that compares two companies. They both start out in Year 1 at the same size with the same Rule of 40 (R40) score of 40, composed of (20%, 20%) [30]. The first company remains at (20%, 20%) while the second evolves from (20%, 20%) to (15%, 45%) over the four-year period. Let’s see what happens to valuation.


Over the four years, the first company ends up valued at $518M on a 15x FCF basis and $864M on a 5x sales basis. Since there’s a question whether either of those companies would get valued on a revenue multiple — which is usually associated with higher growth — let’s look primarily at the FCF multiples. The second company ends up worth $1.03B based on 15x FCF, whereas the first one ends up worth only about half that at $518M. Since PE investors usually see profit as “more of sure thing” (i.e., “more within management’s control”) than growth, I think the vast majority would push to become the company on the right.

And most do. Hence, why I predict – particularly in the traditional SaaS, non-native-AI part of the market – that most companies will be shooting for R40 scores of between 40 and 60 in 2026. The Rule of 40 is dead! Long live the Rule of 60! 

(That is, unless you’re a native AI startup and growing like a weed.)

Conclusion

If you’ve read all the way through, let me offer a special thank you for sticking with me. I wish everyone a happy, healthy, and above-plan 2026. I’ll conclude with a hat tip to Bob Weir of the Grateful Dead who died twelve days ago. Here’s John Mayer playing a touching Ripple, on one of Bobby’s guitars, at his life celebration in San Francisco last weekend.


Notes

[1] Also see terms and conditions as well as other disclaimers in the Kellblog FAQ.

[2] In my view, the most consistently monetizable activity in the crypto ecosystem has been the promotion and issuance of new tokens. Given that such tokens usually lack intrinsic value, these dynamics can, in practice, start to resemble Ponzi structures. Moreover, crypto assets have also been associated with a range of questionable and/or illegal use-cases, including money laundering, ransomware, online fraud and investment scams, political influence, tax evasion, and payments for illegal goods (remember how Tim Draper came across his considerable bitcoin position). The most legitimate use cases, in my view, are speculation — which may be unwise but should not be unlawful — and stablecoins for use in countries lacking reliable local currencies.

[3] At the time I remember thinking two things: (a) how unusual, and arguably unwise, it was for VC firm to declare a political position, and (b) that as soon as you declare yourself a single-issue voter – on any issue — you absolve yourself from looking at the bigger picture and the very real complexities within it. In short, it’s a cop out.

[4] The start of this video talks at length about the president’s personality which I find uncompelling because virtually all con men are personable (it’s kind of a job requirement) and there is ample data suggesting his behavior speaks otherwise. Ergo a higher bar than pleasant conversation and good listening skills should be applied.

[5] That there exists a startup focused on helping founders close startups is itself indicative of something!

[6] Please tell me I didn’t get you with this one!

[7] On LinkedIn and X, I can write posts that reach 1% of my followers if I don’t pay attention to the rules.

[8] And playing the game works differently on different platforms. LinkedIn swims upstream on many of its choices, so what works elsewhere will tend not to work on LinkedIn, and conversely.

[9] Where I sit on the board.

[10] Where Balderton is an investor.

[11] With whom I also do some work.

[12] As of the day I wrote this (1/14/26). That includes only resignation or removal. Prediction markets don’t allow bets on deaths so this market will not resolve to yes in that event.

[13] The things I do for my readers! Heretofore, I’d never watched an episode of The Joe Rogan Experience.

[14] Saying roughly that drivers, other than driving, do lots of things like … uh, uh, uh … uh, uh, uh … security? Not exactly an example we can all relate to. While billionaires often use drivers for security, for most people – if they’re even using one at all — a driver just drives.

[15] Even if those businesses are not ultimately successful or profitable

[16] In some cases, it’s creating. In others, it’s more “walking in front of a parade.” For example, Benioff, Musk, Altman – and many others — all to a greater or lesser degree walked in front of a parade. This, of course, is also a skill, both in identifying the right parade and in finding a way to get in front of it. And then, of course, building the business once you’re there.

 [17] And deciding who you want to be is a key part of the exercise. 

[18] Assumptions: $250M funds, 5 GPs, 2+20 fees, 4 funds in parallel, $3M staff and admin expense.

[19] This ignores the carry that is distributed to staff within the firm. But all math here is approximate, just to demonstrate the higher-level point.

[20] Or, more realistically, a nice fraction of a G5.

[21] Assumptions: $5B fund, 15 GPs, 2+20 fees, 4 funds in parallel, $30M staff and admin expense.

[22] Assumptions: 20% of $10B returned in excess of the $5B fund divided across 15 GPs.

[23] The naming here gets tricky due to existing conventions. If I were to call it net expansion rate, it would be too easily confused with net revenue retention (NRR); they sound too similar. What I’m trying to get at is the mechanism through which you hit your NRR. You can hit any given NRR (e.g., 100%) in several ways. For example, expansion of 50 against shrinkage of 50, or expansion of 0 against shrinkage of 0. The first example has a retention spread of 50 points (100 minus 50), the second 0 points (100 minus 100).

[24] Kyle Poyar wrote a nice report, The AI Churn Wave, on this topic. While he doesn’t explicitly look at retention spreads and while his data doesn’t show what I’d expect (i.e., higher retention spreads in AI than B2B SaaS), we do both arrive at the same conclusion: there is a wave of churn in AI startups coming.

[25] But launching something on December 22? Was this the ultimate contrarian timing, or a launch that slipped a few weeks and they thought, “Oh, just do it anyway”?

[26] I no longer tell my erstwhile favorite joke: the only thing you can make with meta-data is meta-money.

[27] Much like how AI was “a thing” decades ago, but only became real and widespread recently, so had knowledge management been a thing for decades. But it’s also never been real and mainstream. Maybe now it finally will.

[28] Similarly, I know that process mining has been around for a while and Celonis has created a ~$13B (valuation) business doing it. I view this as validation for lighter, more automated, more robust process graphs. As the William Gibson quote goes, “the future is already here, it’s just unevenly distributed.”

[29] Due to its odd name there are some tongue-tying semantics around it – e.g., “my Rule of 40 is 30” or “we are a Rule of 30 company.” To avoid this, I insert the word “score” – i.e., our Rule of 40 score is 30.

[30] I’ll use (growth, profit) as my nomenclature for communicating the elements of the R40 score. 

My Fourth Appearance on AI and The Future of Work

This is a quick post to announce my latest appearance on Dan Turchin’s AI and The Future of Work podcast.

Dan, the founder/CEO of PeopleReign, has been doing AI since long before it was cool and, to give you an idea of how long he’s been podcasting about AI and the future of work, my appearance marks episode 324 of his podcast. He’s no Johnny-come-lately to the fascinating intersection of people and technology and his material is always worth a good listen.

In what’s become a tradition, I’m back on the show to talk about my 2025 predictions blog post. In the 43-minute episode we bounce around a lot, but cover these topics:

  • The evolution of search: answers, not links
  • LLM optimization, how to show up in LLM-generated answers
  • Why it’s dangerous to think you’re lost in a “sea of sameness” when it comes to product differentiation
  • Why branding isn’t the last bastion of differentiation
  • Why to track Rand Fishkin when it comes to the evolution of SEO to LLMO
  • Why general-purpose databases are generally good at absorbing special-purpose databases — but not always
  • Does Europe’s tendency to greater regulate have any hidden benefits?
  • The Robin Williams quote about Canada: “it’s like living in the apartment above a meth lab.”
  • How America-first VCs will likely shoot their feet off with European companies and entrepreneurs
  • Why I predicted that LinkedIn will likely follow the path to enshittification by following engagement as their north star

I’ll conclude by saying that the Future of Work has become one of my favorite topics. It started with my Clubhouse room (remember Clubhouse?) with Thomas Otter. That led to some ongoing collaboration with Thomas when he moved to become a partner at Acadian Ventures (which, by the way, is an investor in PeopleReign). That also eventually led, through introductions to the founders, to my joining the board of TechWolf, where I’m now learning about redesigning work, people-centric data platforms, and the skills-based organization. It’s a fascinating area, particularly here at the dawn of mainstream AI, and one that affects all of us.

Thanks again Dan for having me on the show and for a great conversation about the predictions and a whole lot more.

Kellblog Predictions for 2025

I’m late with this year’s predictions post because I’ve discovered that writing while recovering from knee surgery, zonked on painkillers, is a surprisingly difficult endeavor.  Onward, through the fog.  And apologies for the delay.

I’m always humbled by the act of making predictions.  A few months ago, I was in London, sipping champagne at the BAFTA, improbably discussing the mast on Mike Lynch’s superyacht.  As I talked and sipped, with my mind already in 2025 predictions mode, I couldn’t help but think:  I’ve made a few predictions about Lynch in the past, but how could anyone have predicted this?

Life is indeed stranger than fiction.

On that note, let’s begin our eleventh annual Kellblog predictions post.  As always, I’ll review my 2024 predictions (with my generous self-scoring) and then make ten predictions for 2025.  This is neither business nor investment advice and this content is provided for information and entertainment purposes only.  See my FAQ and T&Cs for disclaimers.  See note [1] for my policy on political content.

2024 Predictions Review

1. Election dejection.  Hit.  The election certainly was distracting.  The media generally did emphasize “odds, not stakes” in their coverage.  My comment about “testing the once-veiled political neutrality of Silicon Valley,” was the understatement of the year with Elon Musk, A16Z, Sam Altman, the All-In Bros, and several others coming out in direct, vocal and fiscal support of Trump.  Andreessen’s take was the most interesting, effectively saying they made me do it, accompanied by explanations (some might say rationalizations) to justify their position as self-declared, single-issue voters.  In effect, to modernize an old argument, “what’s good for VC is good for America.”  In the end, I suppose it shouldn’t be surprising that when the president puts a For Sale sign on access, that some come forward as interested buyers of power.

2. A slow bounce back in startup land.  Hit.  I correctly called 2024 as a transition year where the Silicon Valley system would purge itself of recent excesses.  ARR growth rates continued to get hammered.  ARR multiples hovered around historical means, around half of what they were during ZIRP.  See these slides from Aventis.



While I was correct that 2024 would be a tough year, I was over optimistic in thinking we’d turn the corner.  I now think the bloodletting will continue in 2025.  AI will be a huge driver of the rebound, because of both the large VC investment it attracts and its ability to convert headcount budget into software budget (e.g., AI SDRs).

3. The year of efficient growth.  Hit.  Efficient growth was the watchword in 2024, with companies delivering increases in both profitability and Rule of 40 scores.  Again from Aventis:



Rule of 40 scores increased more moderately than profitability, a reflection of companies’ struggles with cracking the code on efficient growth. 

Investors did increasingly look at ARR/head as an overall efficiency measure.  Bessemer’s new Rule of X gathered momentum as a key SaaS metric because it better accounts for the ~2.2x greater importance of growth over profit in explaining valuation.   

4. AI climbs the hype cycle.  Hit.  While I’m not sure this requires explanation, I’ll share two observations.  First, per Pitchbook, AI grabbed 36% of VC deal value in 2024 on its relentless upward march.  Frankly, I’m surprised that figure wasn’t more than 50%.


Second, in the enterprise at least, I think Salesforce made the launch of the year by doing what they do best – neatly packaging industry evolution into a simple three-part message and broadcasting it to the world.  I’m not talking about technology innovation; I’m talking about the service they perform for the market by widely broadcasting key positioning messages including (a) we are in the agentic era of AI (the previous two being predictive and generative) and (b) it’s safe for enterprises to get into the AI water. 

Great marketers remove fear from the equation in new technology adoption.  While profit-motivated in the macro, enterprises are risk-averse in the micro because executives literally bet their hard-earned careers on the success or failure of new technology projects.  Credible announcements from enterprise leaders do far more to grease the skids of enterprise adoption than the endless, ever-inflating prognostications from Sam Altman, whose views were summarized by one critic as, “we are now confident that we can spin bullshit at unprecedented levels, and get away with it.” 

5. AI-driven GTM efficiency.  Hit.  There has certainly been an explosion in AI-powered, go-to-market tools from startups.  Mega-vendors, keenly aware of the deadly potential of disruptive technology, have not been caught flatfooted, either.  (That’s the often-ignored, second-order effect of everyone now having read The Innovator’s Dilemma.)  While I don’t think we have yet captured Battery’s 30% increased efficiency target, I believe we will in 2025, particularly for more mature SaaS businesses.  New and AI-driven SaaS businesses will likely be investing so much in growth that it will be hard to see those same-store sales productivity increases when they are mixed with the large investments in new capacity (which is a fundamental limitation of the CAC ratio as a growth efficiency metric).  But, overall, I think we are well on the way to achieving the GTM productivity improvements promised by AI GTM tools.  Keep investing in them and experimenting with them.  What’s a competitive advantage one day is often table stakes the next.

6. Beyond search.  Hit. To paraphrase REM, it’s the end of the (Internet search) world as we know it.  This MIT Technology Review article does a great job of explaining the evolution of search and how conversational interfaces are replacing the search box and generated answers replacing lists of links.  This will have a profound  impact on businesses that rely on Internet search for traffic, leads, and customers, from publishers to e-commerce providers.  And it will impact any business that relies on digital marketing, such as paid search, SEO, or content marketing.  So, basically everyone. 

Marketers should understand these impacts and get ready for a future of zero-click marketing.  While HubSpot’s SEO crash recently made headlines, I agree with Kyle Poyar that they’ve adequately hedged themselves against this.  The question is, of course, have you?  Lest all this sound too scary, I offer this excerpt from Rand Fishkin.

I believe that this is not an apocalypse for digital marketers.

These are important things that we need to consider, and we need to, as a result, invest in zero click kinds of marketing and change our entire thought process around what we’re doing online with digital marketing. But influence has always been better than traffic. Traffic was always a vanity metric. I love my friend Wil Reynolds who posted this video about showing how their traffic, Seer’s traffic, his company’s traffic had dropped 40%, and it seemed like the end of the world, but sales were up 20% because traffic is not the same as conversions. Traffic is not the same as customers. Traffic isn’t even the same as fans.

So, like REM, I feel fine.

7. From RAGs to riches.  Hit.  I like RAG because it’s a practical approach that solves or mitigates key problems with LLMs (e.g., hallucinations, explainability, sourcing), all while leveraging their tremendous power.  In 2024, I think RAG established itself as a cornerstone technology for enterprise AI.  These two posts provide a detailed review of RAG’s progress in 2024.  Menlo’s The State of Generative AI in the Enterprise report shows RAG as the dominant and fastest-growing design pattern in enterprise AI.


8. Outbound finds its proper place.  Hit.  I think that companies, assisted by the rapid adoption of AI SDRs (e.g., Piper), are increasingly figuring out some key truths about SDRs. 

  • Inbound SDRs are an extension of marketing and, due to their fairly rote work, are increasingly being replaced by AI SDRs.
  • Outbound SDRs are an extension of sales and, due to their relatively complex work, are not easily replaceable by AI SDRs.
  • Unfocused outbound is generally an unproductive activity.  You are better off investing in inbound and partners if you don’t have defined, high-value targets.
  • Outbound SDRs are best used as part of targeted account programs, such as ABM, aimed at high-value customers.  Think: is the juice worth the squeeze?

9. The reprise of repricing.  Partial hit. The best data I’ve found here is in a report from Carta, which suggests that I was a year late:  option repricing appears to have peaked in 2023.  That said, this chart contains only one quarter of 2024 data.  The 2H24 version of this report should be out soon, so we’ll know more in a few weeks.  Either way, if your company is still digging out from valuation overhang, it’s never too late to consider repricing.  Look at last year’s predictions post for more.


10. Peak podcasting.  Miss.  Podcasts continued their upward march in 2024.  While I’d argued that podcasts would peak in 2024, both market forecasts and industry trends suggest that podcasts will continue to grow in the years to come.  The demise of Internet search and the associated need for companies to build their own first-party audiences will drive podcasts to grow in importance.  While I’d written that 2024 might be the last good year to start a business podcast, I think 2025 will be a good one as well.  So, if you don’t have a business podcast yet, think about starting one.  Just make sure you produce good content.


Kellblog Predictions for 2025

1. America gets what we deserve.  We voted for it, both via the electoral college and the popular vote, so we’re going to deserve what we get.  That will include:

  • A more brazen, more conflicted, and less constrained Trump. In short, we’ll see “Trump, Unbridled.”  The unlikely bedfellows that elected him will discover exactly what they ordered and exactly who the administration is going to serve.  Trump will face less resistance on both the internal front (i.e., intra-party, intra-staff) and external front (i.e. Democratic).  Decreased internal resistance will result from fealty-based screening and fear-based leadership, making quick examples of those who step out of line.  Decreased external resistance will come from a mix of advance obeying, a sense of futility, and continuous (if incorrect) mandate rhetoric.  If the Democrats brought knives to a gunfight last term, this time they’re bringing cupcakes. 
  • A more divided country.  I’d initially thought the more brazen approach would result in buyer’s remorse, but I now think it’s more likely to result in increased division, with supporters doubling down in response to each fresh outrage.  Aided by a more fearful and less hostile media, Trump’s apologists may need to contort to new degrees, but they will invariably support virtually anything he says or does.  Thus, the country’s divide will widen, with one side believing that we’re making the tough decisions needed to restore America’s greatness and the other thinking we’re destroying many of the things that made America great in the first place. 
  • A more distracted country.  I think of the government like plumbers.  I have little interest in what they do and how they do it.  I don’t view plumbing as a spectator sport.  I just want things to work.  But we have now signed up for four more years of stunts, boasts, bluffs, brags, parade jumping (e.g., Stargate), hyperbole, constitutional crises, and trial balloons.  Trump is a master at centering attention on himself, has turned shamelessness into a superpower, and paralyzed the traditional media in the process.  I’ve always been surprised that we haven’t seen clear opportunity costs associated with all this distraction.  In 2025, I think we will.     

Get used to hearing “unprecedented” a lot.  It, as was once said, will be wild.

2. The broligarchs enjoy their 15 minutes of fame.  For some, the agenda was preemptive defense.  For others, a desire to deregulate AI, crypto, or big tech M&A.  For a few, a chance to grab power and live in the spotlight.  For many, the ideological pursuit of sci-fi-inspired visions. 

We know who the broligarchs are and why they’re here.  A surprising number hail from the PayPal mafia. We know that they’ll all get their 15 minutes of fame.  The big question is how long will they last? 

Given Trump’s mercurial personality, the revolving door of “best people” in Trump’s inner circle, the sizes of the various egos, and the fact that the broligarchs are all much smarter than Trump, I think the general answer will be:  not long.

For every person who hangs on, I think we’ll generate several Rex Tillersons who don’t.  As a reminder, while his “fucking moron” quote was never publicly confirmed, here’s what Tillerson did say about his experience:

“It was challenging for me,” he said, “coming from the disciplined, highly process-oriented Exxon Mobil corporation, to go to work for a man who is pretty undisciplined, doesn’t like to read, doesn’t read briefing reports, doesn’t like to get into the details of a lot of things, but rather just kind of says, ‘This is what I believe.’ ”

It won’t be easy for the data-driven tech bros to handle such arbitrary decision-making.  But to steal a line from Airplane:  “they bought their tickets, they knew what they were getting into.  I say let ‘em crash.”

I think the odds of any given individual hanging on will be an inverse function of their desire for power.  The more they’re conducting business as usual and simply looking out for their firm’s or industry’s interests (e.g., Cook, Bezos), the longer they should be around.  The more they’re trying to work in the inner circle (e.g., Musk, Sacks, Ramaswamy), the shorter. 

Heck, Ramaswamy couldn’t even last one Scaramucci before getting blown out. While Musk’s $270M may have bought himself a longer tenure, featuring multiple lives, we’ll see how many times he gets to embarrass Trump before being blown out himself.

3. The startup ecosystem purge continues.  As mentioned above, I think the cleanse that started in 2024 will continue into 2025.  In many ways, startup investing is like playing craps.  You play for a long time, accumulate bets on the table, and either win slowly as different bets pay off at different times – or lose a lot all at once when the shooter rolls a seven. Personally, I’ve never had more angel investments sell, cease operations, or return money than I have had in the past 12 months.  There are two opposing forces in play: cash reserves and exit multiples.  I think that many startups have strategically decided to sell, but don’t want to start a process in what’s clearly a buyer’s market.  Look at these feeble M&A-specific exit multiples from Aventis:


Thus, many startups are tightly managing their cash reserves to buy time and hopefully sell into a better market.  I believe that as multiples start to bounce back many of those in waiting will be able to achieve their exits.

4. Attention is the new oil.  In 2006, Clive Humby, coined the phrase “data is the new oil,” to suggest that data would power the information economy in much the same way as petroleum powered the industrial economy.  Today, I think we can replace “data” with “attention.”  In his upcoming book, The Sirens’ Call, Chris Hayes argues that every single aspect of human life is being reoriented around the pursuit of attention.  Attention is a kind of resource, he argues, it has value, and if you can seize it, you seize that value.   

This harkens back to Jeff Hammerbacher’s 2011 quote, “the best minds of my generation are thinking about how to make people click ads.”  Today, you might update that with “click anything,” as best demonstrated by the bizarre game Stimulation Clicker, which ends up part game, part real-life reenactment, and part parable.

We are moving, Hayes argues, from the information age to the attention age.  The masters of attention, such as Trump and Musk, already understand this and are leveraging it to their advantage.  The rest of us need to learn how to play the game, both on offense and defense.  I think that will accelerate in 2025.

5. The world wide web, as we knew it, is deadBorn: 1989.  Died: 2024.  The original web vision was for an open, world wide network of hyperlinked content, freely accessible to all. 

That worked until the information wants to be free crowd got (rightfully) squashed by paywalls to protect creators.  Then Web 2.0 came along, creating a read/write web, with user-generated content, so that individuals could not just read, but publish and share content without requiring any technical skills.  The mobile explosion extended connectivity but undermined the vision as applications and app stores (with their heavy platform fees) replaced web browsing and websites – resulting in oddities such as the inability to buy an e-book in the iPhone Kindle application.

In recent years, platform providers (e.g., Twitter, LinkedIn) declared war on the hyperlink, unapologetically downranking content that included links beyond their walled gardens. Google’s ever more ambitious front-running (e.g., featured snippets, AI-generated answers) provided the final nail in the coffin, decimating search traffic, and replacing it with the zero-click search.

When was the last time you saw an in-line hyperlink, particularly on a corporate website?  Why are newsletters and Substack replacing blogs and WordPress?  Why do people bury links in comments and replies?  Why can’t WordPress auto-post to Twitter?  Why did Seatguru stop updating its content years ago?  Why are sites like SlideShare so ad-laden as to become unusable?  Why, when I have 20K+ followers, do I have posts that get only 500 views?  In a world with algorithm-driven feeds, what does “follow” even mean anymore?

These are the death throes of the world wide web.  Why must platforms invariably undergo enshittification?  It’s the tragedy of the commons all over again.

While web 3.0 and a Read/Write/Own paradigm is theoretically coming to save us, I’m not holding out much hope.  As interesting as some of those ideas are, Web 3.0 strikes me as too much of a hodgepodge of agendas and ideas.  I think the current web 3.0 (which is actually web 3.0 v2) has roughly the same odds of success as its predecessor, web 3.0 v1, aka, the semantic web.

So, for now, I think we’ll remain stuck in the Hotel California era of the web: you can check out any time you like, but you can never leave. 

6. Working for the algo.  You hear a lot of concerns about AI replacing jobs.  But I’m also concerned about something else: about us working for algorithms as opposed to algorithms working for us. 

What do I mean?  Have you ever:

  • Taken actions to improve your credit score?
  • Put “link in bio” in an Instagram post?
  • Followed LinkedIn hygiene tips in an attempt to go viral?
  • Avoided certain topics to avoid getting de-boosted?
  • Jiggled your mouse a bit while working from home?
  • Executed a two-factor authentication (2FA)?

Then congratulations.  You’re not working for the man.  You’re working for the algo. 

CAPTCHA is my favorite perverse example because you have a human trying to prove to a computer that they’re human.  Or 2FA, where you have a human trying to prove to a computer that they are who they say you are.  Ponder that for a second.

In 2025, I think we’ll increasingly be working for the algo.  When I’m performing transactional tasks, I already feel like I’m spending as much time on CAPTCHA and 2FA as on the tasks themselves.  And I definitely dislike the menial work I do to tune my content for maximum reach. 

Working for the algo isn’t necessarily bad.  But it does pose a lot of questions about who is making or tuning it.  Bluesky’s custom feeds are one approach to solving one of the many problems here.  Passkeys help with security.  I’m sure we’ll see other solutions arise as well.

7. The death of SaaS is greatly exaggerated.  Satya Nadella made headlines with a three-minute commentary during a recent BG2 podcast appearance which many translated to:  SaaS is Dead!

While this is a somewhat fashionable thing to say these days, let’s first look at what Satya actually said:

“Yeah, I mean, it’s a very, very, very important question, the SaaS applications, or biz apps. So let me just speak of our own Dynamics. The approach at least we’re taking is, I think, the notion that business applications exist, that’s probably where they’ll all collapse, right in the agent era, because if you think about it, right, they are essentially CRUD databases with a bunch of business logic. The business logic is all going to these agents, and these agents are going to be multi-repo CRUD, right? So they’re not going to discriminate between what the back end is. They’re going to update multiple databases, and all the logic will be in the AI tier, so to speak. And once the AI tier becomes the place where all the logic is, then people will start replacing the backends, right?”

Translating the surprising amount of technobabble, he’s making an old-age argument that a business application is “just” a UI tied to a database with some business logic, the implication being:  how hard can that be?  Workday’s $70B, Salesforce’s $330B, and SAP’s $330B market caps all say “pretty hard” to me.  Or, if not technically “hard” per se, that there’s nevertheless a lot of value in tying those things together.

Satya builds upon this to say that the business logic can now be handled by agents, again a repackaged argument that once was made about rules engines, business process automation, and low-code development tools and one that trivializes the domain expertise built into business applications.  I think the quote says more about Microsoft and their worldview than it does about the future of business applications.

To bring some data to bear here, I found this interesting chart in this excellent deck from Aventis, which asks companies what inning SaaS adoption is in at their firms.


I think the best short answer I’ve seen to this question comes from Jason Lemkin:


To paraphrase Mark Twain, reports of the death of SaaS have been greatly exaggerated.

8. An unlikely revival of branding.  In an era of efficient growth and highly scrutinized marketing budgets, it’s surprising to predict a revival of branding.  But I think one’s coming because I’m increasingly hearing statements like:

  • We’ve spent the past two years optimizing pipeline generation efficiency.
  • Now we need to focus on winning more deals.
  • SaaS products are increasingly lost in a “sea of sameness,” and we are thus unable to differentiate at a product level.
  • Branding is therefore the last bastion of differentiation
  • So, we need to win deals based not on product superiority, but on brand value and experience.

In short, since we can’t differentiate our product, we need to differentiate our company.

I have two problems with this logic:

  • As someone raised in product marketing: you can always differentiate your product.  If you can’t, it’s time to turn in your marketing badge and gun.
  • As someone with a child who works in CPG:  if my daughter can differentiate fermented milk (i.e., yogurt), then we should darn well be able to differentiate a complicated piece of enterprise software. 

But I do understand how a demandgen-oriented CMO – as most are these days – could get caught up in this logic.  So, before you embark on a branding program, ask yourself three questions:

  • Are you sure you can’t increase your win rate the old-fashioned way — through product marketing and market research (e.g., win/loss analysis, sales enablement, sales training)?
  • Are you guilty of Law of the Hammer bias?  Is branding the right solution, or are you simply more comfortable working on branding than product marketing?
  • Do you have the time and money required to complete a successful branding program?  Will your tenure as CMO be long enough to see the fruits of your labor, or will your successor send you a posthumous medal of honor for your contribution?

Whether done for the right or the wrong reasons, I think we’ll see a revival of branding campaigns in 2025.  If you’re doing one, make sure you’re in the first group, by ensuring that you’ve exhausted product marketing solutions to the problem.

9. PR is the new SEO.  It turns out that one of the best ways to optimize inclusion in ChatGPT results is, per Rand Fishkin, “getting your brand mentioned alongside the right words and phrases in authoritative media.

In other words: PR. 


Here’s a link to Rand’s five-minute explainer video.

I guess that if you live long enough, everything comes full circle.  This is good news for marketing teams that kept an active PR function and agency during the dark times.  It’s bad news for those who turned off PR and will now need to restart from scratch.

There are numerous techniques that marketers must learn to build their LLM optimization skills while still running traditional SEO programs in 2025.  Here are a few of the better articles I’ve read on the topic.

  • Emily Kramer’s post summarizing an interview with Flow Agency
  • FirstPageSage’s guide to ChatGPT optimization
  • PenFriend’s in-depth post on LLM optimization

10. LinkedIn enters the social media death cycle.  LinkedIn is at a fork in the road.  With users fleeing other social networks (e.g., Twitter, Facebook) and trolls, bot-nets, and the like wanting to increase their reach, there is an increasing amount of non-work content on LinkedIn.  For example, jokes, memes, snark, and political content.  And that’s not to mention the gray zone content where business leaders are making political commentary.

This trend has not gone unnoticed by users, and I think they generally don’t like it.

LinkedIn can go down the usual path to enshittification, relying on engagement as their North Star metric.  Because this content is highly engaging, the engagement scores are through the roof: look at the numbers in this screen clip.


The problem is, of course, by allowing and amplifying this highly engaging content, you get more engagement, right up until the point your site becomes a hellscape and nobody wants to use it anymore (e.g., X).  Then the hapless platform provider finds that network effects also work in reverse:  the more your friends stop using a site, the less incentive you have to go there.

Or they can make the tough decision and focus on their original vision, purpose, and positioning: a social network for work.  While they have taken modest steps, such as a feed preference to turn off political content, the features simply don’t work.  If they want to preserve their status as the social network for work, they’ll have to do much, much more.  And that’s not to mention getting core work social network functionality, such as job seeking, to work properly.

While I think they’re a smart organization, the sirens’ calls of engagement are strong.  I’m predicting that in 2025 they only take half-hearted measures to preserve their positioning and thus enter the social media death cycle.  Some would argue they’re already in it.

Thank you for reading all the way through.  I hope you’ve enjoyed this post, and I wish you a happy and healthy 2025.

# # #

Notes

[1] As described in my FAQ, I generally avoid political content on Kellblog unless I’m using politics to illustrate strategy and messaging.  My annual predictions post is an exception because I like to start at the macro level and, particularly in recent times, that will likely involve some intersection of business and politics.  Instead of attempting the impossible (i.e., pretending to be neutral), I will allow my views to leak out in the process but, rest assured, I’m not trying to change your mind about anything.  Note that I’ll delete comments that try to engage in political conversation as opposed to comments about the predictions themselves.  If you are interested in my broader views, you can follow me on Bluesky where I post on a broad range of topics (largely just sharing and commenting on what I read) including SaaS, VC, Silicon Valley, strategy, politics, current affairs, France, the Grateful Dead, databases, humor, and others.

A Discussion of My 2024 Predictions on the AI and The Future of Work Podcast

Just a quick episode to highlight my recent appearance on Dan Turchin‘s AI and the Future Work podcast. In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I think this is our third year running in getting together to discuss my predictions.

If you don’t know Dan’s podcast, you should. It’s one of the longest running founder/CEO podcasts in Silicon Valley with approximately 300 total episodes, an overall 4.9 rating, and some great reviews including this one from none other than Ben Horowitz: ”I love this podcast. Great guests and great discussions about AI, ethics, technology, and entrepreneurship.”

Guests of note in the past year have included Arvind Jain (Glean), May Habib (Writer), Robert Plotkin (AI legal expert), Vijay Tella (Workato), Dr. John Boudreau (Cornell), Tom Wheeler (former FCC chair), Wade Foster (Zapier), and Meredith Broussard (NYU). 

In our discussion, Dan and I hit many topics, including:

  • My self-ratings on my 2023 predictions, including discussion of which are cycles, extrapolations, and pendulums.
  • A deeper dive on the “retain is the new add” 2023 prediction, looking at expansion ARR as a percent of new ARR as proof.
  • The post-truth world and AI’s impact on it through synthetically-generated content, including discussion on SEO and generative AI optimization.
  • History and future of algorithmically-generated feeds versus manual curation and how I sometimes find myself missing RSS.
  • Retrieval-augmented generation (RAG) and how its two key abilities (sourcing plus augmenting) help make generative AI much more appropriate for the enterprise.
  • AI climbing the proverbial hype cycle, including funding rounds and their structure; new value-based pricing and how much of AI-created value will be captured by vendors versus customers.
  • Fair use and large-language models (e.g., the New York Times complaint), including discussion of virtual SaaS expert pools such as SaaS GPT Lab.
  • Battery’s now somewhat famous slide on GTM efficiency, arguing that a sales team of 75 people armed with AI tools can support the same quota as a 110-person team without. Be ready for the board meeting where they ask about this slide!
  • The odds of both Dan and I attending the upcoming rumored performances of Dead & Company at The Sphere in Las Vegas.

I hope you make some time to listen to the episode. And thanks, Dan, for having me.

Kellblog Predictions for 2024

Well, it’s that time of year again, time for my annual predictions post, now in its tenth incarnation.  As per my custom, let’s review my 2023 predictions before presenting those for 2024.  Please remember that I do these for fun and fun alone.  See my FAQ for my terms, disclosures, disclaimers, et cetera.

2023 Predictions Review

1. The great pendulum of Silicon Valley swings back.  Hit.  I think Silicon Valley is driven by a master pendulum that in turn drives numerous sub-pendulums — and they all swung back in 2023.  Valuations came down, structure regrettably came back, cashflow trumped growth, founder friendliness decreased, diligence generally flopped back from FOMO to FOFU, and companies again started to treat employees as, well, people they are paying to do work

2. The barbarians at the gate are back.  Partial hit.  They’re there, but not quite buying with the frenzy I’d anticipated.  The problem with buyer’s markets is that sellers can often wait — and it seems many have.  PE software acquisitions were at roughly pre-pandemic levels in the first three quarters of 2023, though still well below 2021 and 2022 highs. Notable deals on the year include Silver Lake buying Qualtrics ($12.5B) and SoftwareAG ($2.4B), Thoma Bravo buying Coupa ($8B), Clear Lake and Insight buying Alteryx ($4.4B), Vista buying Duck Creek ($2.6B), Francisco Partners buying Sumo Logic ($1.7B), and Symphony buying Momentive ($1.5B).  Expect more of this activity in 2024.


3. Retain is the new add.  Hit.  Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics.  As I said last year, “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Some found themselves blown up (aka Slootmanned), often in hasty lose/lose transactions leaving customers dissatisfied with reduced attention levels and sales unhappy with additional work without additional resource or pay.  Blowing up customer success to save money is myopic.  Re-organizing it, or simply re-chartering it, with a more business-aligned mission is the key to success.  New technology (e.g., Hook) will help.  Jason Lemkin predicts a slow reboot of the customer success function in 2024. 

4. The Crux becomes the strategy book of the year.  Partial hit.  Two things went wrong here.  First, I was manifesting this prediction – I wanted it to be the strategy book of the year.  Second, I was late to the party.  I bought my copy in December, 2022 so to me it was a brand-new book, but it had been released seven months earlier and had already won recognition from the FT, Forbes, and The Globe & Mail.  Sales-wise, I don’t have access to great stats, but I can see its best ranking on Amazon is in Business Systems and Planning where it currently ranks 121st.  It should be in the top ten with Good to Great, Blue Ocean Strategy, Thinking in Bets, The Art of War, and its older sibling Good Strategy, Bad Strategy.  Popularity be damned, I think The Crux is a great book, better than its predecessor which does a great job tearing apart the garbage that passes for strategy, but a worse job of saying what to do about it.

5. The professionals take over for Musk.  Hit.  I almost downgraded this to a partial hit because “take over” may not properly describe what has happened with Linda Yaccarino.  But she is nevertheless the CEO, if perhaps in name only.  (And yes, I’m still reluctant to call Twitter X.)  The question today is not how long Musk lasts, but how long Yaccarino lasts.  Having withstood so much already, I think it’s unlikely that she’s gone in 2024, but I won’t waste a prediction on it this year.

6. The bloom comes off the consumption pricing rose.  Hit.  I’ve always felt the famous Warren Buffet quote applies to consumption-based pricing:  “when the tide goes out you can see who’s swimming naked.”  I’m scoring this a hit not because I think usage-based pricing (UBP) – as it’s also known — is bad, but because I felt it was overhyped and often pushed too hard on companies by investors chasing stratospheric (or Snowflake-spheric) net revenue retention rates (NRR).  In reality, UBP has both pros and cons and is better applied to some products than others.  While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023.  Consumption models are here to stay, but hopefully the industry can take a more balanced, rational view on them.


7. The rise of unified ops.  Partial hit.  I think organizations increasingly realize that stovepiped ops functions generate inconsistency, conflict, and excess cost.  Though here again, I was manifesting because I believe in unifying all go-to-market ops – e.g., salesops, servicesops, successops, and marketingops — into a single ops function.  Some companies call that unified function revops, others use revops to mean only the unification of sales and successops.  The big rock is to bring marketing into the unified team.  While it’s impossible to know the revops job description from the name alone, a phrase search for “sales operations” versus “revenue operations” on LinkedIn jobs reveals 3x more listings for salesops than revops.  We still have a long way to go, but I’m confident slowly and steadily these functions will integrate over time.  Every time a unified revops team is created an angel gets its wings

8. Data notebooks as the data app platform.  Hit.  This prediction is in large part a proxy for “Hex will prosper,” because I’m a big believer in their vision to create a collaborative analytics platform [2].  In a difficult fundraising environment they raised $28M from not just anyone but Sequoia, using my all-time favorite fundraising strategy —  not looking for money.   As of the round, they’d grown the business 4x over the prior year.  Per LinkedIn, headcount is up 240% over the past two years.  They continue to rapidly innovate on product.  They support a wide variety of use-cases that go well beyond data apps.  They’ve also expanded the personas they support.  And, for the marketers out there, they’re the first data-oriented company since Splunk to have a distinctive voice in their marketing (e.g., the Hex 3.0 launch subtitle, “one arbitrary version number for Hex, one giant leap for data people.”)  If you want to understand why I’m so excited about this company (and see concrete examples of what some of these data buzzwords mean), watch their latest product launch video.

9. Meetings somehow survive.  Hit.  I’m so glad the idiocy of companies are for builders, not managers was brief.  Yes, companies need to focus on continuous productivity improvement.  Yes, companies need to remain vigilant against unproductive meetings, particularly standing ones.  And yes, we can always do better.  But to suggest discarding the collaboration baby with the unproductive bathwater was always absurd.  If you want better meetings, read Death By Meeting.  But meetings were, and are, here to stay.

10. Silicon Valley thrives again in 2024.  TBD.  In a desire to end last year’s list on a positive note, I realize that I inadvertently included a 2024 prediction in my 2023 list.  Thus, the score on this prediction remains to be decided.  Despite a rough 2023, or more aptly, in part because of it, I remain optimistic that the Silicon Valley business environment will improve in 2024. 

Kellblog Predictions for 2024

1. Election Dejection. No matter your political leanings, the 2024 presidential election will be divisive, distracting, and quite probably depressing.  It will test our institutions, challenge supreme court legitimacy, and drown voters in higher-calling rhetoric about saving the country or saving democracy, as the case may be.  There will likely be a constitutional crisis or two along the way, for good measure.

To stay in my wheelhouse of Silicon Valley, communications, and to a lesser extent, media, I think three things will happen:

  • The media will make a dog’s breakfast of coverage.  Alternative facts.  Improper framing.  Narrative fallacy.  Bothsideism and false equivalence.  And many others.  Worst of all, due to a lazy preoccupation with oddsmaking, the media will abdicate a key duty in its coverage, wasting the coming months endlessly handicapping the outcome.  Instead of this horse-race journalism, the media should do what NYU professor Jay Rosen advises:  focus on not the odds, but the stakes in its coverage.
  • The election will test the once-veiled political neutrality of Silicon Valley.  For years, Silicon Valley was a place of quiet liberalism among workers and veiled libertarianism among overlords.  The attitude towards Washington was leave us alone and let us work [3].  In the past two decades, that’s changed with lobbying dollars up about 10x, more VCs and celebrity CEOs openly expressing political views, and the rise of podcasts with strong political leanings.  A16Z’s American Dynamism initiative has strong political overtones and is surprisingly nationalistic for an international firm [4].  Politics are coming out of the closet in Silicon Valley, for better or worse.
  • There will be a lot of infantile rhetoric.  The rise of social media dropped the level of our discourse, with many politicians only too happy to follow suit.  Today’s vile norms (e.g., name-calling) were unacceptable only 10 or 20 years ago.  This debasement will continue during the 2024 election cycle.  I refer readers to Graham’s hierarchy of disagreement as a framework for characterizing the quality of debate and to encourage everyone to climb, not descend, this ladder.

The ray of good news is that while the election will almost certainly be a mess, most Americans are exhausted by today’s politics and polarization.  Eventually, this should percolate into votes and candidates, and ultimately result in a government focused on consensus and compromise [5].  One hopes so, at least.

2. A Slow Bounceback in Startup Land. There’s blood in the Silicon Valley water.  3,200 startups failed in 2023.  Unicorns are turning into zombies.  The predicted mass extinction event appears to be upon us.  Those who can raise money face dilutive downrounds.  Even among healthier unicorns, there’s a large backlog of over-valued private companies trying to grow into a contemporary valuation before running out of cash.


On the financing side, VC funding was down to pre-pandemic levels.  OpenView surprised the industry with an abrupt shutdown in new investing.  Some predict that 25% of VC partners will exit the business in the next few years.  Silicon Valley Bank failed


So, what will happen in startup land in 2024?

  • We will start to turn the corner.  ARR growth stalled.  Valuation multiples were hammered.  But green shoots are emerging.  I think the worst of it is over, particularly for those companies that responded quickly to the downturn by increasing focus, reducing burn, and increasing runway.
  • This will happen more quickly on the startup side.  Net new ARR growth rates are already rebounding.  David Sacks is calling an end to the software recession of 2022 and 2023.  Gartner predicts software spend will grow 14% in 2024.  Things will recover, but they won’t snap back
  • And it will happen more slowly on the venture side.  Everything happens more slowly on the venture side [6].  While public markets can turn on a dime, venture funds are decade-long, illiquid, limited partnerships where prices are reset more quarterly than daily [7].  This creates a damping effect whereby dramatic change needs time to percolate through the system [8]. 

3. The Year of Efficient Growth. If 2023 ended up the year of hunkering down, then 2024 will be the year of efficient growth.  For the first time, an overall productivity measure, ARR/FTE, has crawled its way into the top 5 SaaS metrics [9].  See chart below for how it varies with scale [10].


The rule of 40 (R40) is back with a vengeance.  R40-compliant companies currently command a 61% EV/R multiple premium over their non-compliant counterparts [11].  In a two-factor regression, the relative importance of growth to profitability in predicting EV/R multiples is currently around 2.0 [12] – so growth and profit both matter, but growth still matters more. Because of that, and because Bessemer believes that the relative impact should change as a function of scale, they have introduced a new metric, the rule of X, which is a variably growth-weighted rule of 40 [13].  Don’t read the article with the understanding that there will be no math.  There’s plenty of it.

The ultimate sales pitch for the rule of X is its superior explanatory power of the EV/R multiple, as depicted in the chart below [14]. 


While I have several concerns about this proposed metric [15], the point is that Bessemer, a thought leader in SaaS metrics who to my knowledge defined and/or were early evangelists of CAC, CPP, and CCS, is spending time and energy on a growth/profit balance metric.  That’s the point.  GAAC is dead.  Long live balanced growth and profit. 

In 2024, expect emphasis on the usual go-to-market (GTM) efficiency metrics like CAC, CPP, and LTV/CAC, continued emphasis on both net and gross retention rates (NRR and GRR), new emphasis on overall productivity (ARR/FTE) and balanced growth measures (R40), and of course strong attention to cash burn efficiency (burn multiple).

4. AI Climbs the Hype Cycle. In 2023, artificial intelligence peaked on Gartner’s hype cycle. It garnered significant attention, particularly in sectors like healthcare, finance, and entertainment, promising personalized solutions and immersive experiences. However, amid this excitement, there was a growing awareness of AI’s challenges, including ethics and regulations. This marked a crucial juncture for AI, transitioning from hype to practical use, demanding responsible implementation.

Perhaps you noticed the change in voice — the prior paragraph was written by ChatGPT.  While I think I’m still winning my John Henry battle with generative AI, I know my lead won’t last forever.  Writers fighting ChatGPT are like mathematicians fighting calculators. 

Last year was an amazing year for AI, one that both inspired and frightened us.  While 40% of humans don’t pass the Turing test, ChatGPT can now pass as human about 40% of the time.  Marc Andreessen, in his role as public intellectual, declared that AI will save the world (presumably after software has finished eating it).  Some see Andreessen’s manifesto as visionary, others as self-serving, but it’s well worth reading as is this Stratechery interview. For extra fun, watch the techies debate on Hacker News. 

Should we lean into AI as the e/acc movement believes, or should we pull back to avoid turning humanity into collateral damage from an AI all-consumed with making paperclips

If you don’t have time for Marc’s philosophy, I recommend Ben Evans’ wonderful, more down-to-earth deck on AI.  It hits all the key issues with a nice balance of insights, examples, and just enough Meeker-style trends data [16].

In 2024, I think AI will continue to blow our socks off as we climb to peak hype.  Vendors will propose a wide variety of use-cases, some of which will stick while others will not.  Some features will become companies and some products will become features [17].  What’s a technology consumer to do?  Allocate time to experiment with a broad range of AI features and products.  I expect many AI solutions to go from magical advantage to table stakes almost overnight. 

In 2024, AI will continue to pose interesting questions in four areas:

  • Philosophical.  The semantics of predicting vs. reasoning.  See this amazing interview with Jensen Huang and Ilya Sutskever, in particular the part where Ilya presents his detective novel analogy.  Goosebumps. 
  • Practical.  Are you getting quality answers that you can trust or generating botshit?  Do generated answers include hallucinations, as a hapless lawyer discovered, or math challenges, as highlighted by Stephen Wolfram? 
  • LegalCopyright and fair use questions reminiscent of Internet 1.0.  Will OpenAI have their Napster moment?  Read the New York Times complaint.  While not yet at the forefront of debate, my friend Anshu Sharma often highlights important privacy concerns as well.
  • Pricing.  Much as SaaS moved the industry from perpetual to subscription (and then consumption) pricing, will AI move the industry to value- or results-based pricing? [18]

5. AI-Driven GTM Efficiency. We are experiencing a Cambrian explosion of enterprise AI tools.  Here’s a part of Sequoia’s map to them.  And these are just the leaders.


In marketing, you can find tools for anything including media relations, image editing, presentations, storytelling, personalization, SEO, content, copywriting, leadgen, intent, engagement, automation, cross-channel messaging, nurture, outbound, social, advertising, and even analytics [19]. 

In sales, you can find maps like this:


These things are everywhere.  And we’ve not even discussed customer success, customer support (e.g., chatbots), or professional services.

My prediction is that this Cambrian explosion will continue into 2024 and by the end of the year things will start to sort out.  What does that mean?

  • If you’re a vendor, you’re playing musical chairs and you should go all-out to ensure you have a seat when the music stops (i.e., the market starts to organize)
  • If you’re a customer, you should allocate real time to play with and explore these tools.  Don’t be too busy fighting battles with swords to talk to the machine gun salesperson.
  • If you’re a GTM executive, you should understand that your investors expect real productivity gains from these tools.

In terms of gains, this slide from Battery argues that an AI-enabled sales team with 75 people can support the same number of sellers (and drive the same quota) as a traditional 110-person team.  Are you ready for this board conversation?  You should be.


6. Beyond Search. The traditional search business is in trouble.  For decades, information retrieval people have pleaded for “answers, not links.” While Google has made progress over the years at providing answers (e.g., featured snippets, PAA) [20], generative AI clearly delivers the answers that many have sought for so long.

Search today is in roughly the same mess that it was in the pre-PageRank days of Yahoo and AltaVista.  Bombed out.  Gamed out.  Loaded with clickbait.  Over advertised.  It’s just increasingly hard to find what you’re looking for.  And that’s before the coming, widespread creation of more AI-generated, SEO-driven content.  More cruft to jam up the system. 

Well, Clayton Christensen to the rescue.  We are watching the cycle of disruptive innovation play out.  As Google continues to cater to its existing customers and is increasingly run by extractors as opposed to innovators, they create the opportunity for disruption.  Now, since Google is a very smart company, they’re not flat-footed in response and are very much trying to disrupt themselves.  But, regardless of which vendors win, I expect generative AI’s answers to largely replace traditional search’s lists-of-links going forward.

This will have a huge impact on SEO.  For example, the question will no longer be “are you above the fold?” but instead, “are you in the answer or not?”  Consider this example, where I asked ChatGPT to make a short-list of conversation intelligence tools to evaluate.


You’re either on that list or you’re not [21].  There is no next page — no consolation prize if you will.  Perhaps that’s not really a change because few people clicked on subsequent pages anyway.  But I think the stakes are going up in an increasingly winner-take-all race — where most of us currently lack the requisite knowledge and skills to even compete.  I’m not talking about how to use ChatGPT for traditional SEO and generate more cruft.  I’m talking about optimizing your content for inclusion in ChatGPT results.  SEO is dead.  Long live ChatGPTO.

For decades, information retrieval expert Stephen Arnold has written a blog called Beyond Search. In 2024, we’re finally going to get there.

7. From RAGs to Riches. Consider this now famous chat with Chevy of Watsonville.

That feeling when your chatbot is overqualified for the job.

General-purpose, large language models (LLMs) can suffer from three weaknesses:

  • Broad scope, in many applications far broader than is necessary or desirable.
  • Inability to inform them with specialized knowledgebases and/or supplemental information after the model has been trained.
  • No sourcing, making hallucination detection more difficult and limiting their use in environments that require sources.

A relatively new technology, introduced in 2020, called retrieval-augmented generation (RAG) solves these problems.  This article provides a great technical overview of RAG.  IBM Research also wrote a great high-level overview, including two nice analogies: 

“It’s the difference between an open-book and a closed-book exam,” Lastras said. “In a RAG system, you are asking the model to respond to a question by browsing through the content in a book, as opposed to trying to remember facts from memory.”

And

“Think of the model as an overeager junior employee that blurts out an answer before checking the facts,” said Lastras. “Experience teaches us to stop and say when we don’t know something. But LLMs need to be explicitly trained to recognize questions they can’t answer.”

From what I understand of RAG, I like it because it’s a practical approach for eliminating problems with LLMs that adds enterprise features like use of existing knowledgebases and references to sources. 

In 2024, I think we’ll be hearing a lot more about RAG.  Salesforce has added it to EinsteinGlean has raised over $150M from Sequoia and others to reinvent enterprise search using RAG.  Cohere has raised over $400M from Index and others to build conversational apps with RAG.  Many more will follow.

8. Outbound Finds Its Proper Place. Debates about outbound heat up faster than honey in a microwave oven.  Particularly when companies (often quite prematurely) think they have picked all the low-hanging inbound fruit, outbound becomes a religious issue, fast.  Here are some of the reasons I’ve heard for this:

  • The great hope.  It must succeed because other methods are topping out or failing (and execution quality couldn’t possibly be the reason).
  • It worked before.  Five years ago at my last company, even if it was in a different situation, with a different strategy, in a different time.
  • I was brought here to make it work.  It’s why the CEO hired me.  I know how to build it.
  • Sales wants control of its own destiny.  Even if it’s inefficient, I don’t want to be so dependent on marketing.
  • I need outbound SDRs to groom into sellers.  They’re my funnel for filling AE headcount.
  • I want a club to beat sellers.  When sellers complain about lack of leads, I need to be able to say:  “So what have you done to help yourself?”

The last point is true only in cases where sellers are required to generate a certain amount of their own pipeline, which, with the exception of account-based marketing (ABM) models, I don’t think they should do.  Remember the quote:  “sellers are like airplanes, they only make money when they’re in the air.”

Recently, I’ve heard more and more CEOs abandon this religious belief in outbound.  That’s good.  Standalone outbound [22] is a low-conversion rate activity.  Stalk someone.  Twist their arm to agree to a meeting.  See if they show up.  (Often, they don’t, so repeat the stalking process.)  Try to convince them they need to buy in your category and then to buy from  you.  See what happens. 

If you were a seller, which would you prefer?

  • The stalked, arm-twisted lead above, or
  • Someone who found us through an organic search, downloaded a white paper, attended a weekly demo session, rated it highly, and asked to speak to a seller

Conversion rates usually reflect this [23].  Partner- and inbound-generated leads often convert at double or triple the rate of outbound.  I expect standalone outbound effectiveness to only get worse because of the AI-driven tools arms race.  Every SDR will be sending AI-generated, personalized email sequences.  And that’s not to mention the new Gmail anti-spam rules that go into effect in February.

What’s the glaring exception here?  ABM, done properly.  When a company targets a small number of accounts, focuses sellers on penetrating them, and aligns both marketing and outbound SDRs as part of the effort.  In effect, the whole company stalks the customer, not just an SDR.  Does this work?  Yes, absolutely.  What’s the catch?  That’s simple:

Is the juice worth the squeeze?

ABM is a lot of work.  You shouldn’t bother trying it to win a $10K or even a $50K deal.  But when you can do $100K to $500K+ deals and have a few strong references in a vertical to which your company has strategically committed, that is when you should do ABM. 

Outbound isn’t Santa Claus.  It’s just a nice old man with whiskers.  In 2024, I think many companies will figure that out.   

9. The Reprise of Repricing. Compressed valuation multiples and reduced growth mean lower stock prices.  That’s no surprise.  However, this creates real problems with equity-based compensation, greatly lowering or entirely eliminating its value.  Let’s look at two common equity-based compensation methods.

  • RSUs which are typically granted in terms of value.  For example, if you’re granted $400K worth of RSUs over 4 years when the stock is $50, you get 8,000 shares over 4 years or 500 shares/quarter.  If the stock falls to $20, you’re now vesting $10K per quarter instead of $25K.  That’s a big compensation hit.
  • Stock options which are the right to buy shares at a fixed price, typically the stock’s value on the day the option is granted.  For example, you are granted 8,000 shares over 4 years when the stock price is $50.  If the stock falls to $20, your option is “underwater,” meaning it’s basically worthless because the market price is well below your strike price [24].  That’s an even bigger compensation hit [25].

Now, let’s imagine that we at GoodCo have a similar competitor across the street called NiceCo, and that NiceCo’s stock has suffered similarly.  I can stay at GoodCo and vest equity compensation at a reduced or zero rate, or I can quit, cross the street to work at NiceCo, and get a new grant.

  • For RSUs, I might get a new grant of 20,000 shares and vest at my original $25K/quarter rate.  And feel like there’s upside because the stock may appreciate from there.
  • For options, I might get a new 20,000 share grant at a strike price of $20/share, a no-brainer compared to my existing grant of far fewer shares at a far higher price [26] [27].

How can GoodCo retain its employees in this situation?  The short answer — barring soft factors like superior management, culture, and perks — is they can’t.  This is a major problem and left unsolved, GoodCo will lose a lot of employees to NiceCo [28].

Enter repricing.  While I won’t get into the details, the basic idea for stock options is that in return for some modest consideration (e.g., a reduction in share count), the company will reset the strike price on the options in the example above from $50 to $20.  While the concept is simple, the rules are different for public and private companies and, unsurprisingly, public companies are more restricted in what they can do.

For RSUs, it’s slightly different.  Technically speaking you don’t need to reprice anything.  The company can simply grant more RSUs to make up the difference in reduced value.  Or, it seems they can run a sort of repricing where they, e.g., redo the initial grant math to produce  a new higher vest rate, but in exchange for a vesting reset. 

After that long introduction, my prediction is simple.  In 2024, repricing will be back.  If your company has a greatly reduced valuation and is not talking about repricing or its equivalents, then you might want to ask them.  I’d advise some patience because these things can take time.  And bear in mind these rules often vary a lot by country.

As always with financial and career matters, make your own decisions, consult your own advisors, and ensure you understand Kellblog terms and disclaimers.  You can also read a book like Consider Your Options for more information. 

10. Peak Podcasting. For years, podcasts have been on the rise, with the pandemic driving a massive peak in podcast creation.  One of the better-kept B2B marketing secrets was that starting a CEO podcast could serve as a structured way to help CEOs, particularly introverted ones, get out there and meet new, important people.  Creating a CEO podcast was the ultimate three-fer, improving:

  • Communications, driving company messages and positioning the founder/CEO as a thought leader.
  • Customer relationships, gaining access to and/or reinforcing relationships with next-level executive contacts as invited guests.
  • Partner relationships, interviewing fellow CEOs, greasing the skids for many kinds of partnerships, potentially including the one that eventually sells the company.

If you like the sound of that and haven’t started one yet, I still think it’s a good idea.  But start fast.  It takes a long time to build an audience and I think in 2024 we will hit peak CEO podcast, for the simple reason that the word is getting out.  My feeling is largely intuition-driven – podcast advertising forecasts still paint quite a rosy picture – but I think the software market will tire of B2B CEO podcasts over the next few years.  If you don’t believe me, ask the podcast police

If you want to create a podcast, make sure everyone understands why you’re doing it, get buy-in for a long-term, high-frequency commitment [29], and start now.  That should keep the podcast police away.

Thank you for reading to the end, and I wish everyone a happy and healthy 2024.

# # #

Notes

[1] The two bars on the right make the point – they compare top-quartile growth rates of UBP and subscription companies.  This slide doesn’t do the world’s best job of making this point, but I’ve seen it in other studies as well.

[2] Note that while I’m an angel investor in Hex, I do not work closely or actively with the company so my conclusions about their progress are based entirely on external observation. 

[3] With the major exceptions of government-funded research projects (e.g., DARPA) and, usually as companies gain in scale, the embrace of government as a customer.

[4] Though I suspect they’d argue it’s a US-focused practice more than a firmwide initiative, but that hasn’t been 100% clear to me in reading about it.

[5] Which I believe was the subtitle of my American Government textbook back in college.

[6] Even OpenView’s “abrupt” shutdown was not an overnight closing of the doors; it was a cessation in new investment.  As the firm noted, it will continue to exist and support existing investments until the existing funds reach their eventual conclusions – which can be years, even for growth investors.

[7] While new investments and valuations can turn on a dime, the rest of the business is focused on the long-term task of building companies and delivering TVPI, DPI, and IRR over a decade or so.

[8] IMHO, this damping is a good thing because it damps out irrationality as well.  You can’t see a bank run on a venture fund, because investors generally don’t have the right to demand their money back. 

[9] Iconiq New Era of Efficient Growth, slide 16.

[10] OpenView 2023 SaaS Benchmarks, slide 41.

[11] Battery State of the OpenCloud, slide 8.

[12] Bessemer State of the Cloud, slides 14-16.  This shows nicely the growth at all costs era (6.0x), the trough after the peak (0.8x) and return to normal (2.0x).  While growth is still twice as important as profit in predicting valuation, the balance still matters.

[13] SEG’s growth-weighted rule of 40 is double the 2x growth-weighted-average of growth and profit (i.e., it’s like a weighted average that isn’t averaged because they don’t take the last step and divide by 2). SEG does this to stay consistent with R40 which is the sum of profit and growth, not the average. In the rule of X, the relative weight (i.e., the “multiplier”) varies – over time and across stage.  This makes the metric more complex, less comparable across stage and time, and produces a wider ranges of outcomes. For example, a company whose (growth, profit) is (100%, 50%) scores 150 on R40 and scores 950 on RX when the multipler is 9x, 130 when the multiplier is 0.8x, and 280 when the multiplier is 2.3x.

[14] Frankly, this argument strikes me as circular.  If you’re getting the weight multipler from a regression of the current market, it seems obvious that you’d expect a higher R^2 compared to any fixed weighting of growth and profit, including the default weight of one in the rule of 40.

[15] My concerns:  bad name (if rule of 40 abbreviates to R40, this abbreviates to RX), hard to interpret scores, incomparability across stages and time, and seeming circular logic (see prior note).  Their ultimate point is correct:  growth matters more and blind adherence to an unweighted rule of 40 may take you to the wrong place.  But this metric needs some more work.

[16] Meeker was legendary for drowning the audience in nevertheless interesting data in her annual tech trends reports.  As my dearly departed father might have said, “there’s enough here to gag a maggot.”

[17] Ben Evans covers these ideas, starting on slide 39 of his deck.

[18] The argument in favor is that AI will create a lot of value, vendors want to capture that value, and vendors are certain enough that they’re willing to take the downside risk to get the upside.  The argument against is that value creates an upper bound on pricing, but the lower bound is determined by the price of alternatives.  At Host Analytics, I could replace a Hyperion system that cost $500K/year with a SaaS app that cost $50K.  That’s a lot of value to tap.  But if Adaptive Insights were willing to do the same deal at $25K, then the price of alternatives, not value, became the focus of the conversation and differentiation the focus of the sales cycle.

[19] Please note that none of these references are endorsements, I don’t know many of the companies, and I’m sure many would be unhappy with my chosen one-word label.  The point is to show the breadth and depth of the market.

[20] Front-running content producers in the process – e.g., featured snippets provide answers that leverage content producers’ content while eliminating and/or reducing traffic to their sites.

[21] This example also shows the problems with ChatGPT’s cut-off date, e.g., it doesn’t seem to know that Chorus is now part of Zoominfo.

[22] By standalone outbound, I mean outbound not done as part of a bigger ABM program.

[23] Unless they’ve been gamed to over-credit outbound as is sometimes the case when a company has “outbound fever.”

[24] Technically, even an underwater option has value because of its time value and the chance the stock price may rise above the strike price at some point in the future during the life of the option.  In my example, it needs to go up by 150% before the option has any intrinsic value. 

[25] Though these days an increasing number of tech workers are jaded with stock options, may value them at zero, and see them as pure upside – e.g., lottery tickets on top of their cash compensation.   In that case, there is no “hit” per se to compensation, because they were expecting zero value anyway.

[26] If the company derives option grants from value, they’d say:  we’ll grant you $400K worth of value, so at $20/share, that’s 20,000 shares.  Even if they don’t work this way and simply offer to match the number of shares, the job-switcher is still offered a far better deal — 8,000 shares at a $20 strike price, as opposed to $50.

[27] Note that other factors come into play here, including the fact that grant sizes tend to decrease over time.  For example, if you’ve been at GoodCo for four years with an initial grant of 8,000 shares, the going rate for your job might have dropped to 2,000 shares.  Thus, crossing the street to NiceCo might result in a grant at a lower strike price, but with a much smaller number of shares.  I think this is somewhat less true of RSUs (because they feel more a part of annual compensation as opposed to gravy on top), but I’d need to think more to be sure.

[28] That said, in this example, they can presumably hire NiceCo employees in the same situation.  That aside, neither company benefits from the mass rotation of employees.

[29] Because that’s what it takes to climb the charts.  And some advertising spend doesn’t hurt either.